Object Contains Invalid Values Error on Garmin Explore Website

If you are experiencing any of the following errors while trying to activate your inReach® satellite communication device, it could be due to incomplete or incorrectly filled fields or a browser cache issue:

• This object contains invalid values.
• The user object contains invalid values.
• The device object contains invalid values.

Checking for Incomplete/Incorrect Fields

Some examples of incomplete or incorrectly filled fields include:

• Entering the wrong IMEI number and/or authorization code at the start of activation process
• Selecting the wrong country at the start of activation process
• Selecting a drop down from a field marked as (Optional) or (Not Required) without completing additional fields below it
• Empty fields that are not marked as (Optional) or (Not Required)
• Entering an incomplete or invalid address, phone number, or email
• Entering duplicate information, such as when entering emergency contacts

Resolving Browser Cache Issues

If there are no incomplete or incorrectly filled fields, try clearing your browser cache or opening a private browsing window before attempting to activate the inReach again. Steps for this will vary depending on what internet browser is being used. For more details, see - Clear the Browser History, Cache, Temporary Internet Files, or Open a Private Window.