Troubleshooting the Fusion Audio™ App

If the Fusion Audio™ app crashes on startup or during use, some steps can be taken to prevent it:

• Check for updates to the app

• Uninstall and reinstall the app

• Check that the software on the smart device being used is up to date

• Update the Fusion® stereo

  • See Related Content for more information

• Connect the smart device to the Fusion stereo before opening the Fusion Audio app

• If the internal memory of the smart device is nearly full, clear additional memory by transferring photos, music, or other data to another storage device

If the app still still does not perform as expected, perform these steps if able and contact Product Support:

1. Make note of exactly what is happening and when

2. Get a screenshot or take a picture of the stereo software by selecting Settings > About

3. In the Fusion Audio app select Settings > About and take a screenshot

4. On the smart device being used select Settings > General (on Apple devices) > About and take screenshots

As problems with the Fusion Audio app are very uncommon, Product Support may ask for this information for testing purposes.