If the onscreen error Transfer Failed appears on either the ActiveCaptain® app or the compatible Garmin device, there are a few troubleshooting steps to consider:

1. Ensure the smart device stays within the Wi-Fi range of the compatible Garmin chartplotter during the entire transfer.

2. The ActiveCaptain®  app must be actively running and not running in the background of the smart device.

3. Using a VPN on a smart device can cause the ActiveCaptain app not to work correctly. When troubleshooting syncing issues with ActiveCaptain®  app, check to ensure a VPN service isn't being used: 

• • iOS: Go to the iOS Settings > General > VPN

  • Android: Open the phone's Settings app > Network & internet > VPN

Further troubleshooting steps:

1. Force close the ActiveCaptain® app

2. If a connection optimizer app is running on the smart device, temporarily turn off the optimizer app

3. Power cycle the compatible Garmin chartplotter

4. Remove and reinsert the micro/SD card in the Garmin chartplotter once it is powered back ON

5. Reinitialize the transfer