Smart Trainer Interference With Treadmill or Virtual Run Activity Distance

If you are seeing no distance or incorrect distance for your Treadmill or Virtual Run activities, and you have previously paired your watch to a smart indoor bike trainer, you may be getting interference from the trainer which is causing the watch to under report your run distance. This can happen on any of the following watches:

• D2™ Mach 1 | D2™ Mach 1 Pro

• Descent™ Mk2 | Descent™ Mk2i | Descent™ Mk2S

• Descent™ Mk3 – 43 mm | Descent™ Mk3i – 43 mm | Descent™ Mk3i – 51 mm

• Descent™ G1 | Descent™ G1 Solar | Descent™ G1 Solar - Ocean Edition

• Enduro™

• Enduro™ 2

• epix™ (Gen 2) - Standard Edition 47 mm| epix™ (Gen 2) - Sapphire Edition 47 mm | epix™ (Gen 2) - Porsche Edition

• epix™ Pro (Gen 2) - Standard Edition 42 mm| epix™ Pro (Gen 2) - Sapphire Edition 42 mm

• epix™ Pro (Gen 2) - Standard Edition 47 mm| epix™ Pro (Gen 2) - Sapphire Edition 47 mm

• epix™ Pro (Gen 2) - Standard Edition 51 mm| epix™ Pro (Gen 2) - Sapphire Edition 51 mm

• fēnix® 6 - Standard Edition | fēnix® 6 - Solar Edition | fēnix® 6 - Pro and Sapphire Editions | fēnix® 6 - Pro Solar Edition

• fēnix® 6S - Standard Edition | fēnix® 6S - Solar Edition | fēnix® 6S - Pro and Sapphire Editions | fēnix® 6S - Pro Solar Edition

• fēnix® 6X - Pro and Sapphire Editions | fēnix® 6X - Pro Solar Edition

• fēnix® 7 - Standard Edition | fēnix® 7 - Solar Edition | fēnix® 7 - Sapphire Solar Edition

• fēnix® 7S - Standard Edition | fēnix® 7S - Solar Edition | fēnix® 7S - Sapphire Solar Edition

• fēnix® 7X - Solar Edition | fēnix® 7X - Sapphire Solar Edition

• fēnix® 7 Pro - Solar Edition | fēnix® 7 Pro - Sapphire Solar Edition

• fēnix® 7S Pro - Solar Edition | fēnix® 7S Pro - Sapphire Solar Edition

• fēnix® 7X Pro - Solar Edition | fēnix® 7X Pro - Sapphire Solar Edition

• Forerunner® 255 | Forerunner® 255S | Forerunner® 255 Music | Forerunner® 255S Music

• Forerunner® 265 | Forerunner® 265S

• Forerunner® 745

• Forerunner® 945 |Forerunner® 945 LTE

• Forerunner® 955 | Forerunner® 955 Solar

• Forerunner® 965

• Instinct® 2 - Standard Edition | Instinct® 2 - Camo Edition | Instinct® 2 - Surf Edition | Instinct® 2 - dēzl Edition

• Instinct® 2S - Standard Edition | Instinct® 2S - Camo Edition | Instinct® 2S - Surf Edition

• Instinct® 2 Solar | Instinct® 2 Solar - Tactical Edition | Instinct® 2 Solar - Surf Edition

• Instinct® 2S Solar | Instinct® 2S Solar - Surf Edition

• Instinct® 2X Solar | Instinct® 2X Solar - Tactical Edition

• Instinct® Crossover - Standard Edition | Instinct® Crossover Solar | Instinct® Crossover Solar - Tactical Edition

• MARQ® Adventurer | MARQ® Athlete | MARQ® Aviator | MARQ® Captain | MARQ® Commander | MARQ® Driver | MARQ® Expedition | MARQ® Golfer

• MARQ® Adventurer (Gen 2) | MARQ® Athlete (Gen 2) | MARQ® Aviator (Gen 2) | MARQ® Captain (Gen 2) | MARQ® Golfer (Gen 2)

• MARQ® Athlete (Gen 2) - Carbon Edition | MARQ® Athlete (Gen 2) - Performance Edition | MARQ® Commander (Gen 2) - Carbon Edition | MARQ® Golfer (Gen 2) - Carbon Edition

• tactix® 7 - AMOLED Edition | tactix® 7 - Standard Edition | tactix® 7 - Pro Edition | tactix® 7 - Pro Ballistics Edition

• tactix® Delta - Sapphire Edition | tactix® Delta - Solar Edition | tactix® Delta - Solar Edition with Ballistics

When recording an activity, the watch will attempt to connect to sensors that have been previously paired. If the watch has previously been connected to a smart indoor bike trainer, the watch may connect to sensors on the trainer and disrupt the data being recorded on the treadmill. To resolve this, we recommend disconnecting the trainer in the Sensors & Accessories menu on the watch before starting a Treadmill or Virtual Run activity. For guidance on how to resolve other distance related issues when using a treadmill, please see the related content.

Disconnecting the Smart Trainer

1. Hold UP/MENU.

2. Select Sensors & Accessories.

3. Select the smart trainer from the list of sensors.

4. Select Status to set the status of the trainer to Off.

The next time you want to use the smart trainer for an indoor bike activity, you will need to turn the connection status to On again from that same menu.