My vivosmart 4 Will Not Turn on or Charge

If your vivosmart 4 watch will not turn on or charge, please follow these steps:

Ensure a quality USB source is used and avoid using any USB extensions. For details see: What Can I Use to Charge the Battery of My Garmin Fitness Device?
- Try plugging another device into the same source to ensure it is working and supplying power.
Ensure the charge pins on both the watch and the charge connector are clean and dry and the charger is not damaged.
- The watch can be washed gently with warm water and a mild soap – a cotton swab may be helpful for cleaning the charge pins on the device but avoid any sharp or pointed object that might scratch or damage the unit or pads.
- Do not get the charging cable wet as it is not waterproof – it is recommended to just brush it off if it is visibly dirty.
Ensure the charging cable correctly aligns with the unit and is fully seated.
- Given the small size of the watch it is possible the charger may not be aligned properly resulting in a poor connection.
- Gently wiggling the connector while connected to the watch can ensure it's in the correct place and stable.
Confirm the watch display indicates it is charging.
- If the battery is completely discharged it may take several seconds (5-10) before any response is seen on the display.
- With a good connection the battery charge icon and/or boot screen should be observed within 30 seconds of plugging in.