Troubleshooting the Garmin Dog Widget with a Compatible Watch and Alpha 10

Devices transmitting dog tracking information can transmit to multiple devices at one time. For example, the Alpha 10 can transmit to a fenix 6 and Instinct at the same time when withing 30 feet. If the feature is not working properly with the broadcast mode/remote view compatible devices, please use the troubleshooting steps below to try and resolve the problem.

Troubleshooting Steps

• Ensure all devices are on the latest software version 
  
  • View Related Content at the bottom of the page for instructions
• Transmitting device and receiving device must be within 15 feet of each other (closer is recommended for testing and troubleshooting)
  
• Ensure you are actively communicating with a compatible dog collar on the Alpha 10
  
• Ensure only the two devices that should be communicating are on (power off all other transmitting handhelds)
  
  • The handheld device always Remote View enabled
• Turn off and then on the transmitting and receiving device to ensure they are no longer looking for any previously paired devices
• Forget the previously paired handheld to ensure the watch is no looking for a different device
  • Dog tracking widget on the watch:
    1. Press the Start/Stop button
    2. Select Forget Transmitter
    3. Give the widget a few minutes to try a pick up the handheld
       
       
       
• Turn off and then on the transmitting and receiving device to ensure they are no longer looking for any previously paired devices
• If other compatible receiving devices are available, try transmitting to them to see if they will pick up the signal.