BC™ 35 Wireless Backup Camera isn't Working Properly

See the troubleshooting below if you are having difficulty using the BC™ 35 Wireless Backup Camera:

Compatibility:  Ensure your automotive device is compatible with the BC 35

• SeeAutomotive GPS Devices That Can Add a Backup Camera.

Software Update: Update the automotive device's software using Garmin Express.

• The BC™ 35 Wireless Backup Camera itself does not require additional software updates.

• The compatible navigation device used with the backup camera may need to be updated.

Installation: The BC™ 35 Wireless Backup Camera requires proper installation and correct accessories in order to function.

• Verify the camera is installed correctly

  • Garmin recommends having the BC™ 35 Wireless Backup Camera professionally installed.

  • Otherwise, follow the installation instructions included with the BC™ 35 Wireless Backup Camera.

• Ensure the transmitter is not connected directly to metal.

• Ensure nothing metal is obstructing the path from the transmitter to the compatible navigation device.

Wi-Fi Connection:

• The BC™ 35 Wireless Backup Camera connects using an exclusive Wi-Fi connection between it and a compatible paired navigation device.
• The navigation device will not be able to connect to both a BC™ 35 Wireless Backup Camera and a wireless Wi-Fi network for data at the same time. The navigation device will need to be disconnected from the wireless Wi-Fi network for the BC™ 35 Wireless Backup Camera to properly connect. 

Pairing the Camera: The camera transmitter must be paired and actively connected to a compatible navigation device to display an image.

• Detailed instructions can be found in the owner's manual.

• Reboot the automotive device if it disconnects or shows a blank image after pairing.

Unpair the Camera: You may need to start fresh from the beginning of the pairing process if the camera isn't staying paired.

Click on your device below for instructions to unpair the camera:

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If the BC™ 35 Wireless Backup Camera is installed to display on the navigation device when the vehicle is put into reverse and is not displaying when the engine is running, turn off the engine but leave the ignition on and put the vehicle in reverse. If the BC 35 works, the vehicle may require a relay.

• Garmin recommends having the relay professionally installed

• If the vehicle is a truck and has a seven-pin trailer wiring harness, the BC™ 35 Wireless Backup Camera may be wired through the harness

• The BC™ 35 Wireless Backup Camera may also be wired to a constant 12V power supply

If the BC™ 35 Wireless Backup Camera is installed to display on the navigation device when the vehicle is put into reverse, but the image display is delayed:

• Mount the transmitter closer to the navigation device.

• Ensure the navigation device is attached to the compatible mount and mounting bracket.

• Ensure the navigation device is attached with the correct compatible vehicle power cable.

Enable Quick Connection: 

The BC™ 35 Wireless Backup Camera uses Wi-Fi to communicate with the navigation device. The Quick Connection feature allows faster wireless camera connections, but download speeds and other Wi-Fi functions may be slowed. You can disable this feature for better Wi-Fi performance. Click on your device below for instructions to enable Quick Connection:

NOTE:  The BC™ 35 Wireless Backup Camera and navigation device must be paired for the quick connection setting to appear.

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