If your device displays the error "No matches found" or "Cannot Find Search Results" after a map update, this may indicate that the full maps were not installed to the device or a map is not enabled. The device will not be able to find any entered locations if the mapping is disabled. Check the device's mapping to confirm this.
1. Touch Map Manager.

2. Select Manage Device Maps.

3. Select the three lines
in the upper left corner, and select Installed Maps.
4. Touch the down arrow to expand the map list.

5. Make note of the name of the map region, which is listed next to the map version. Ensure that the mapping has a checkmark in the box next to the map to confirm it is enabled.
- If a map does not have a checkmark, it is not enabled. Place a checkmark in the empty box to enable the map.
Devices loaded with North American mapping will have the map displayed as two separate entries:
See the FAQ North America Map Coverage for more information.
If your device does not have one or both of the above entries, see the Uninstalling and Reinstalling Map Content dropdown for instructions to reinstall the mapping over Wi-Fi.
If Garmin Express is being used instead, see Maps Missing After Updating Maps on a Full Coverage Automotive Device for further troubleshooting steps if the mapping issue occurred after a map update.