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Garmin Express Fails to Install or Update on a Windows Computer

When installing the Garmin Express™ software to a Windows computer, there may be obstacles that can prevent the installation from completing successfully. When this occurs, an error message such as Install Failed may display or the installer may not launch.

NOTE: If Garmin Express was installed previously, see Removing Garmin Software and Garmin Registry Keys in Windows.

Try the Following Solutions:

1. Refer to the Linked FAQ if Garmin Express is Experiencing One of the Following Errors

"Service failed to start" or "Unable to connect to background services" Error in Garmin Express on Windows

"Garmin Express Is Not Compatible with Your Operating System" Error

"You can only install apps from the Windows Store" Message When Installing Garmin Express on Windows 10

2. Use a Personal Computer

A personal computer is often required to successfully run Garmin Express. When installing Express on a business computer, the IT department responsible for the computer may need to be contacted as computers owned by businesses often have restrictions set up to prevent the installation of unauthorized programs.

You may get an error message that says you don't have administrative privileges if you try to install a program without being signed into an administrative account. For more information see Administrator Password on a Windows Computer

3. Restart the Computer and Try Again

NOTE: Shutting down, pressing the power button, or closing the lid on a notebook computer may not effectively restart the computer on some operating systems. Follow the instructions below to ensure that the computer is completely restarted.

Windows 10 and Newer

1. Right-click the Start button
2. Click Power
  - Some computers may skip this step.
3. Click Shut down or sign out
4. Click Restart

See below for a Windows 10 example.

Windows 8.1 and 10 Restart

4. Verify the Computer Meets System Requirements for Garmin Express

Windows	MacOS/OSX
Windows 7 SP1 or newer, Microsoft .NET 4.5.2 (included) 1024 x 768 display, USB port and 1 GB RAM High speed Internet access (Not for use with dial-up, mobile or satellite connection) May require up to 20 GB free disk space	OS X 10.10 or newer 1440 x 900 display, USB port and 1 GB RAM High speed Internet access (Not for use with dial-up, mobile or satellite connections) May require up to 20 GB free disk space

Install the latest Microsoft Windows updates

Microsoft has released Windows updates that may resolve issues with Garmin applications. For more information about installing these updates, see the How do I keep my PC up to date? section of Microsoft's Windows Update FAQs page:

Windows Update: FAQ

NOTE: You may receive the error message "not enough space on computer, this computer does not have enough space to download the update." To correct the error, free up space on your hard drive (C: Drive).

5. If the Installer will not Launch, Verify it is not Blocked by Windows

Windows 10 and Newer

Navigate to your downloads folder
- You can use the search feature on your toolbar to search for "downloads"
Right-click the downloaded Garmin Express Installer file
Click Properties
Click the Unblock button if present
- If there is no Unblock button, the installer is not blocked
Click OK

General tab

6. Run Garmin Express as an Administrator

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7. Disable Antivirus Applications

Although most security software will not interfere with Garmin Express, some more aggressive applications such as those in a business environment (on a work computer) may cause this error. If possible, try temporarily disabling the software or try a different computer if the software can't be disabled.

8. End any Microsoft Installer Processes in Task Manager

1. Open the Task Manager by holding down Ctrl + Shift + Esc

Processes tab

If prompted to allow Task Manager to make changes to your computer, click Yes

2. End any processes named msiexec.exe

9. Uninstall Previously Installed Versions of Garmin Express

Full Uninstall of Garmin Express/Garmin Express Fails to Uninstall

If Garmin Express fails to uninstall, use the Program Install and Uninstall troubleshooter provided by Microsoft.

After the above instructions are followed, Garmin Express should be able to install successfully. If not, the computer should be checked by a Microsoft certified repair technician, or another computer should be used.