Troubleshooting Garmin Drive App Traffic on Automotive Devices

See the appropriate instructions below:

• Setting up Garmin Drive App Traffic on an Android Phone.

• Setting up Garmin Drive App Traffic on an iPhone.

See the Software section under your device in Support Center.

Ensure that the latest version of the Garmin Drive App is running on your phone. All updates are downloaded via the App Store or Google Play Store.

See your phone's documentation for information on fully restarting. See the owner's manual for info on restarting your Garmin device.

Clear the Garmin Device From the Phone’s Pairing History:

Steps for clearing pairing history on the phone can vary by make/model. Consult your phone's manual or manufacturer if unsure how to clear your phone's pairing history. The steps below apply to most iOS and Android phones:

To Clear Pairing History on an iPhone:

1. Open the phone's Settings menu

2. Touch Bluetooth

3. Touch the info button ("i" icon) next to the paired Garmin Device

4. Touch “Forget this device”

To Clear Pairing History on an Android Phone:

1. Open the phone's Settings menu

2. Touch Connections (some phones skip this step)

3. Touch Bluetooth

4. Touch the gear icon next to your listed Garmin Device

• • Select the name of the listed Garmin Device instead on some Android phones.

5. Touch Forget/Unpair

The Garmin Device will now be cleared from your phone's pairing history.

To Pair the Garmin Drive App to Your Automotive Device

iPhone

• • See Setting up/Pairing the Garmin Drive App Traffic on an iPhone for instructions

Android

• • See Setting up/Pairing the Garmin Drive App Traffic on an Android Phone for instructions

To Uninstall the Garmin Drive App on iOS:

1. Touch and hold the Garmin Drive App icon

2. Touch the X that appears in the corner of the icon

To Uninstall the Garmin Drive App on Android:

1. Open the phone's Settings menu

2. Touch Apps

3. Touch the Garmin Drive App

4. Touch Uninstall

It can be re-downloaded from the phone's Google Play Store/iTunes App Store.

Other apps running on the phone may interfere with the connection 

Steps for closing apps on the phone can vary by make/model. Consult your phone's manual or manufacturer if you are unsure how to close apps.

To Close Apps on Most iPhones:

1. Double-tap the Home button to show your most recently used apps
2. Swipe right or left to find the app that you want to close
3. Swipe up on the app's preview to close the app

To Close Apps on an iPhone X:

1. From the Home screen, swipe up and pause
2. Firmly touch and hold the app, then tap the minus symbol. You can also swipe up to close the app as soon as you see the minus symbol.

To Close Apps on an Android Phone:

1. Launch the recent applications menu (this can be done on most phones by holding the button at the bottom of the screen)
2. Find the applications you want to close on the list by scrolling up from the bottom
3. Tap and hold on the application and swipe it to the right

The steps to force close an application can vary by phone model.

• Instructions for iPhone can be found here: https://support.apple.com/HT201330.

• On Android, the easiest way is to reboot the phone.

To Turn Bluetooth off and on Again on the Phone:

1. Open your phone's Settings menu
2. Open the Bluetooth menu
3. Touch the on/off button to disable Bluetooth
4. Touch this button again after a moment to turn Bluetooth back on

Confirm you're using your phone and automotive device in a traffic coverage area. See Garmin Drive App Live Traffic Coverage.

You will need to be traveling within a coverage area and have a data connection on your phone to receive traffic information. The easiest way to test if your phone has data reception is to pull up a website, such as www.garmin.com, on your phone. If your phone cannot load the website, then you do not have a data connection.

It is possible traffic service was disabled on your Garmin device.

To Confirm Whether the Service is Enabled:

1. Connect the device to power using the appropriate vehicle power cable

2. Touch Settings

3. Touch Traffic

4. If traffic is disabled, you may enable it here by touching the box next to traffic