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Garmin Golf App Troubleshooting
IMPORTANT: The following instructions are only for devices that pair directly through the Garmin Golf™ app and is not applicable for devices pairing through the Garmin Connect™ app. For information on our other devices that work with the Garmin Golf app, see - Devices Compatible with Garmin Golf App
The following devices will pair directly through the Garmin Golf app:
Troubleshooting Pairing and Syncing Issues With the Garmin Golf App
If you are having problems syncing your device with the Garmin Golf app, this article will walk you through various steps to resolve the issue. If you are having problems connecting your device to a new phone, see Related.
The Approach® Z30 does pair with the golf app, but does not sync any data. If you are having problems with the Bluetooth® connection on see - Troubleshooting Bluetooth on an Approach Z30 Range Finder for more specific instructions for your device.
My Garmin Device Is Showing as Connected, but I Am Unable to Sync
Try each step followed by checking to see if the problem is resolved:
Make sure that the Bluetooth setting on your Garmin device is not turned off. This will result in your device not connecting to the app to sync your data. Refer to your owner's manual to check this setting.
Power the Garmin device off and then power it back on.
Pairing Failed During Setup
Try the following steps if you are receiving a Pairing Failed message.
Choose Retry. Sometimes attempting the process a second time will finish the pairing process.
Reboot the Garmin device by powering it off and then powering it back on.
Reboot the smartphone by powering it off and then powering back on.
Try signing out and then back into the Garmin Golf app.
When prompted from the phone, make sure that you are entering the six-digit code displayed on your Garmin device into your smartphone. Not entering this code, or entering the wrong code, will result in a Pairing Failed message.
Device Not Found by the Garmin Golf App
If you are attempting to add your Garmin device to the Garmin Golf app and the app is not finding your device, review the following common solutions that may solve your problem.
Make sure that pairing mode is enabled on your Garmin device. Turning on pairing mode will trigger a Bluetooth beacon signal that the Garmin Golf app will look for. Access Settings and then Bluetooth or Phone options to enable pairing mode on your Garmin device. The location of this setting can vary, consult your owner's manual for specific instructions.
Turn the Bluetooth setting on your smartphone off and then back on. Cycling this setting on your smartphone can resolve some pairing issues.
Power off and then power on your Garmin device. If you have a Garmin device that does not feature a button, use the charging cable and plug it into external power. The device will reboot automatically when you connect it to an external power source.
If the Garmin device has been previously paired to the smartphone but is no longer able to connect, remove the previous pairing from both the Garmin Golf app as well as the phone's Bluetooth Settings.
Removing a Device From the Garmin Golf App
Open the Garmin Golf app.
Select Profile.
Select My Devices.
Select the image of the Garmin device that you want to remove.
NOTE: The device may still be paired under the Bluetooth settings of the smartphone. You may have to remove the device from these settings as well. Settings vary based on the model of your phone. Consult your owner's manual for specific steps.
The device is now removed from the Garmin Golf app and the smartphone's Bluetooth settings.
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