Marine Warranty Replacement Requirements

NOTE: To view the full Marine Warranty Policy which will list out the various appendix's, see the full PDF version here.

If a Garmin® marine device fails to operate as designed, the device may be eligible for replacement or repair according to the Marine Warranty Policy. Marine devices come with a standard one, two, or three year warranty. View the related content for information on the device's warranty period. If a device falls outside of the warranty period, Garmin offers discounted replacement/repair options as long as parts are available. 

Devices that are physically damaged, even during the warranty period, will not be eligible for exchange. Garmin does not offer out-of-warranty pricing for physically damaged units. 

Before a Return Materials Authorization (RMA) repair/exchange can be set up for a fixed mount Marine product, required troubleshooting must be completed to ensure replacement unit will resolve the issue. Common issues and troubleshooting can be found at Marine Support Center.

Before an exchange or repair can be authorized, and to prevent future ongoing issues with installation and or product failure, required troubleshooting steps, the results, pictures, videos, and log files are documented to be forwarded:

• For review to those who write support literature (manuals and support center FAQs)

• To be evaluated by hardware and software engineers for potential changes in production or future design

To save time and effort, we require troubleshooting to isolate the true cause of the problem you are experiencing. When problems arise, basic troubleshooting often resolves the issue without the need to replace the product.

To setup a repair/exchange, contact Garmin Support and be prepared to perform additional troubleshooting as required.

If you are not comfortable with troubleshooting , refer to the list of approved Garmin Marine Installers: https://www.garmin.com/dealerlocator.  Exchanges for self-installations will not be authorized if required troubleshooting and the requested results are not provided to Product Support.