My Forerunner 245/245 Music Has a Display Issue

If the display on your Forerunner 245/245 Music appears to have missing pixels, lines or a white spot, you will need to submit a request for an exchange to have it replaced.

Example of Missing Pixels

You can request an exchange using the following tool: Garmin's Online Exchange for the Forerunner 245

IMPORTANT: The Garmin exchange tool is only available in select countries and an exchange fee may apply when submitting a request to replace your device. Refer to the drop-down list in the exchange link for details. Contact your local Garmin Product Support office for assistance if your country is not listed.