What to Include when Shipping your Device in for a Repair/Exchange

Please contact Garmin product support to obtain a Return Material Authorization Number (RMA#) prior to sending the device. 

When you send in your device for a repair/exchange, send in only the device. Remove SD memory cards, batteries from devices with removable batteries, and cases or covers from the device. Do not include any accessories, cables, mounts, or magnetic powered mounts, with your device unless you are asked to do so by a Product Support technician because Garmin cannot otherwise ensure they will be returned to you.

If you have any personal data such as Waypoints, Routes, or Tracks stored on the device, either on a removable data card or in the internal memory of the device, it is recommended to back up this data (if possible) using BaseCamp™ or Garmin Express before sending the device in for repair.