Alpha 200 Plus or Alpha 300 Series Not Staying Bluetooth Connected to the Alpha App

• The Bluetooth icon should be displayed in the status bar next to the battery charge indicator.
  

• Check for updates to the Alpha Mobile app.
   

• Use Garmin Express™ software from a computer, which will automatically check for and install available software updates.
• For a step by step guide on updating with Garmin Express software, see - Software Updates for Alpha 300 and Alpha 300i

• Consult your phone manufacturer for assistance if needed. 

• Make sure that Airplane Mode is turned off on your mobile device.
• Select Devices in the Alpha Mobile app and verify that the Alpha 300 handheld shows Connected.
  

Attempt unpairing and pairing the two devices again.

1. Select Forget Phone in the Bluetooth Settings of the Alpha handheld.
   1. Navigate to the Main Menu on the Alpha handheld.
   2. Select Setup.
   3. Select Bluetooth.
   4. Select Forget Phone.
   5. Select Yes.
2. Select Remove Device in the Garmin Devices section of the Alpha Mobile app.
   1. Select device.
   2. Select 3 dots in upper right corner.
   3. Select Remove Device.
3. Forget the Alpha handheld in the Bluetooth Settings of your phone or tablet.
   • Consult your phone manufacture for assistance if needed
4. Restart both the Alpha handheld and the phone or tablet.
5. Pair the Alpha handheld back to your mobile device in the Alpha Mobile app.

1. Uninstall the Alpha Mobile app from your mobile device.
   • Select your operating system below for instructions on how to uninstall an app. For further assistance, refer to your mobile device's user manual.
     • Android
     • iOS
2. Reinstall the Alpha Mobile app from your mobile device's app store.