If the device's screen has frozen, proceed to
Reset the device
below.
Note: Temperature can affect your device's ability to power on or charge properly. See the Environment section below under Why is This Happening? for more info.
Verify the Device is Getting Power
1. Plug your device into the vehicle with its original Garmin vehicle power cable or the original motorcycle power cable
Make sure there is nothing between your vehicle power cable and your vehicle's power outlet, such as a splitter or other charging accessory.
Do not use a USB cable, pictured with a red symbol below.
2. Turn the vehicle's power on 3. Check the light on the vehicle end of the power cable and make sure it is lit
If the cable does not light up, try a different vehicle.
If the device still does not power on, or if the screen has become frozen and will not power off, a soft reset can help by forcing the device to reboot.
To Perform a Soft Reset:
Remove the battery from the zumo
To access the battery, slide the switch on the side of the device to release the battery cover
Connect the zumo to a power source with a vehicle power cable or AC adapter
Re-insert the battery
The device should now turn on. Leave the device connected to power to give the battery time to charge.
If the device ever "freezes" on a single screen and will not respond to your touch, the device may have run into a software "bug", "glitch", or other similar types of problems.
Since all electronic devices do a large number of tasks and calculations every second, it is always possible for the device to get stuck at one point or another while in use.
This chance can be minimized by making sure the device's software is up to date.