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Updating a Vieo™ Series Infotainment System
Updating a Vieo™ series infotainment system is an important part of device maintenance. Updating is done primarily by the display via a Wi-Fi connection, though Garmin Express™ can be used as well.
To update via Wi-Fi:
To update a Vieo series infotainment device via Wi-Fi, the display needs to be connected to a Wi-Fi network. A private home network is ideal as shared, public, or work networks may have slow connections or security measures that can prevent the device from checking for or downloading updates. To connect the Vieo display to a Wi-Fi network:
From the home screen, select
Apps
Select Tools
Scroll down and select System Updates
Select Access Wi-Fi Settings
Select a Wi-Fi network from the list
Enter the network password if necessary
Checking for system updates will appear while the device searches for available map and software updates. This should take no more than a few minutes.
Select Download to download all available updates, or select Map or Software to download just one
Select OK to proceed with the download
The device will begin Downloading updates and could take anywhere from 15 minutes for software updates to several hours for map updates
When the download completes, connect the display to the dock and select Restart and Install
Read Important Installation Notes carefully and select OK
The device will begin installing updates
The device will now be updated. If difficulties are experienced during the process, see Checking for System Updates Is Not Progressing on a Vieo Series Infotainment System and Software or Map Updates Are Taking Longer Than Expected on a Vieo Series Infotainment System
To update with Garmin Express™:
Garmin Express will need to be installed on a personal computer with a Windows or MacOS operating system. For installation instructions, see How Do I Install Garmin Express?
Once Garmin Express is installed, see Updating Maps and Software with Garmin Express.
When updating a Vieo series device with Garmin Express on a Mac computer, the device will not appear as a drive and the internal files cannot be accessed without the Android File Transfer App. Additionally, the Time Machine application must not be running. If the Vieo is recognized by Garmin Express but won't install the updates, check that the Time Machine application is not running on the computer. See the macOS User Guide for instructions on disabling Time Machine.
Note: Garmin does not make or support the Android File Transfer or Time Machine applications