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Automotive Device Frozen or Not Powering On
If the device's screen has frozen,
reset the device
by following the instructions below.
Note: Temperature can affect your device's ability to power on or charge properly. See the Environment section below under Why is This Happening? for more info.
This Video is a Quick and Easy way to Learn About Charging Your Device
Verify the Device is Getting Power
1. Plug your device into the vehicle with its original Garmin vehicle power cable, pictured below with a green checkmark
Make sure there is nothing between your vehicle power cable and your vehicle's power outlet, such as a splitter or other charging accessory.
Do not use a USB cable, pictured with a red symbol below.
2. Turn the vehicle's power on 3. Check the light on the vehicle end of the power cable and make sure it is lit
If the cable does not light up, take the device back to the rental car company.
4. Drive normally with the device connected to power for at least 10 minutes
The device should power on after taking these steps.
Remove Any Memory Cards in the Device
Format the memory card if this resolves your issue.
If the device still does not power on, or if the screen has become frozen and will not power off, a soft reset can help by forcing the device to reboot.
To Perform a Soft Reset:
Connect the device to a power source with its car charger cable
An A/C adapter may also be used, but if the problem persists, the car charger cable will need to be used.
Press and hold the power button, and slowly count to 30
The device should now turn on. Leave the device connected to power to give the battery time to charge.
Go to the Support Center and enter the product name or serial number of your device.
Once your device is selected, click Other and search for "Charging an Automotive Device".
Why is This Happening?
An issue where your Garmin device will not turn on, is frozen, has a dead battery, or has a black screen can have several different causes:
Dead Battery
A device will not turn on if it has an empty or "dead" battery.
This can be resolved by charging the battery, but this is not always as simple as connecting the device to any cable or power source.
Go to the Support Center and enter the product name or serial number of your device.
Once your device is selected, click Other and search for "Charging an Automotive Device".
Environment
The environment in which the device is used can affect its ability to properly receive power.
