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Error Managing User When Creating an inReach Account

If you receive the error 'Error managing user' when creating your inReach® account, you may have selected a country code under Mobile Phone without inputting a mobile number while filling out your information. As the mobile phone field is not a required field, this error can be cleared in one of two ways.

Resolving the Error

  • Input your mobile number in the Mobile Phone field.
  • Use the country code drop down and select: Select a Calling Code.
  • Check all fields for missing data or mismatched data that has been previously input. 

Once you have completed one of the options above, select Next and you should be able to finish the account creation. If the error persists after making changes, or if neither change was necessary, try the steps below.


Log Out and Try Again

Garmin Messenger™ App

If you are attempting to activate an inReach device through the Garmin Messenger app, simply uninstall and reinstall the app in order to log out and try again. If the error persists, try completing the activation through the Garmin Explore website before returning to the app to finish pairing the inReach device.

Garmin Explore™ Website

  1. Log out of the Garmin Explore™ website by selecting Dark Gray Profile Icon > Sign Out in the top right, or select Log Out.

  2. Return to https://explore.garmin.com/

  3. Select Create a New Account.

  4. Select New inReach Account.

  5. Select the appropriate plan for you:

    • For individuals, we recommend Personal Plans.

    • Professional Plans are designed for businesses and organizations.

  6. Enter the inReach IMEI number and Authorization Code, review the Terms and Conditions and Privacy Statement before agreeing, select the country of your billing address, then click Next.

  7. Enter your name, email, and a password.

  8. Check the box to agree to the Terms of Use, then click Create Account.

  9. At this point you will receive an error that the user already exists.

    Select the Sign In link and follow the prompts to proceed with the activation.


Clear Your Browser Cache and Try Again

Clearing internet files or using an incognito or private browsing window can also resolve the error message. Refer to the following FAQs for instructions: