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Why Can’t I Create an Account With My New inReach?
When attempting to activate a new inReach device, a message that the device is Locked or Suspended may appear. This message can occur with a device that was purchased directly or given as a gift.
This could mean that the device is still on another user's account, or there is a billing issue from the previous user. In most situations, the user simply does not realize that their service needs to be cancelled, or that they have a billing issue. As these are potentially life-saving devices, we cannot cancel the service without speaking to the registered owner.
To resolve the issue, see below for the scenario that best applies to you.
Resolving a Locked or Suspended Device
Used or New Device Given or Purchased From a Friend or Relative.
Contact the friend or relative and let them know they need to cancel their service. See Related for information on how they can cancel the service, and how the device can be reset.
NOTE: Resetting the device does not cancel its service, it only removes previous user information and data from the device itself.
Used Device Purchased From a Private Party (such as eBay or Craiglist)
We highly recommend returning the device to the seller to obtain a refund.
If this is not possible for any reason, try contacting the seller to see if they are willing to cancel the service. Some resale platforms offer buyer protection. Contact the platform directly for information or assistance. See Related for information on how they can cancel the service, and how you can reset the device.
NOTE: Resetting the device does not cancel its service, it only removes previous user information and data from the device itself.
New Device Purchased From an Authorized Retailer (such as Cabela's, REI, Gander Outdoors, etc.)
We suggest trying to exchange directly through the retailer as this may be easier and/or faster.
If this is not possible for any reason, our Billing Team may be able to assist. Reach out to our Billing Team with a copy of the proof of purchase, device's IMEI number, and description of the situation for further assistance: Contact Garmin Services Billing. If contacting them via email, allow 1-3 business days for a response.
New Device Purchased From a Private Party (such as eBay or Craigslist)
We highly recommend returning the device to the seller to obtain a refund.
Some resale platforms offer buyer protection. Contact the platform directly for information or assistance. If this is not possible for any reason, reach out to our Billing Team for further assistance: Contact Garmin Services Billing. If contacting them via email, allow 1-3 business days for a response.