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Troubleshooting Pairing Issues With a GPSMAP Series Handheld

If experiencing issues with a GPSMAP 64/65/66/86 series handheld not pairing with a smartphone or tablet, this article goes over what to look for and troubleshooting for the Garmin Explore app, if needed. 

NOTE: The GPSMAP 64 and 64x cannot be paired with a phone or tablet. Only the GPSMAP 64s/sc/st/sx/csx devices feature Bluetooth connectivity.

If experiencing issues with the Garmin Connect app, see - Garmin Connect App Bluetooth Troubleshooting.

If the issues are concerning connection with the Garmin Explore app after pairing or syncing, see Related .

Items to Check

If issues occur when trying to pair for the first time, or after resetting the device, refer to the following suggestions.

Check for Software Updates

Garmin Device Updates

Use Garmin Express on a computer to check for software updates available for the handheld. For steps, see - Installing Software Updates to Outdoor/Marine Handhelds.

Garmin Explore App Updates

Access the app store on the phone or tablet to install any available updates for the Garmin Explore app.

App Store Google Play

Phone or Tablet Updates

Most mobile devices install updates automatically, but it is best to confirm the latest operating system and install any missing updates. Consult the phone manufacturer for assistance, if needed.

Reboot the Handheld and Phone or Tablet

Restarting the devices being used to pair will often resolve common Bluetooth issues.

Try powering off both the handheld and the phone or tablet, then powering them both back on.

Confirm Bluetooth Pairing is Enabled

Check in the phone or tablet settings to ensure Bluetooth is turned on and not in Airplane mode. Contact the phone or tablet manufacturer for assistance, if needed.

To enable Bluetooth pairing on the handheld:

  1. Press MENU twice to access the Main Menu.
  2. Select Setup.
  3. Select Bluetooth.
  4. Select Pair Mobile Device or Continue.

Retry the Pairing if it Fails or Stalls

If a Pairing Failed error occurs with the option to Retry, select Retry to try again.

If it fails again after selecting Retry, perform the following:

  1. Forget/remove/unpair the handheld from the Bluetooth menu in the phone or tablet's settings.
  2. Forget the phone or tablet in the handheld's settings:
    NOTE: This step is not required for the GPSMAP 64/65 series.
    1. Press MENU twice to access the Main Menu.
    2. Select Setup.
    3. Select Bluetooth.
    4. Select Forget Phone.
  3. Start the pairing process again in the Garmin Explore app.

Allow Enough Time for the Phone or Tablet to Find the Handheld

During the pairing process it can take 20+ seconds for the phone or tablet to find the handheld.

If the phone or tablet does not find the device right away, allow more time. Examples:

iOS

A Select Your Device prompt will be displayed. Wait long enough for the device to appear, then tap on it to select it.

Select your Device Prompt 

Android

A Connect to a Device prompt will be displayed. Wait long enough for the device to appear, then tap on it to select it.

Connect to a Device Prompt

   

Connect the Phone or Tablet to Mobile Data and Try Again

If the handheld is not pairing with the phone or tablet connected to WiFi, try switching to a mobile data connection and try again.


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