I Am Unable to Sync or Connect My vivosmart 4 to the Garmin Connect App

Garmin is aware of an issue where the vivosmart 4 either is not connecting to the Garmin Connect app or displays an error message when syncing.   A fix for this issue was released in a software update for the watch.  

How do I install the update?

Updates are automatically installed when your watch is paired to the Garmin Connect app.  If you wish to manually check for and install a software update you will need the following:

• A personal computer
• The USB cable that came with your watch
• Garmin Express installed onto the computer
• Email address tied to your Garmin Connect account
• Garmin Connect password

Once you add the watch to the Garmin Express program it will automatically check for and offer to install an available updates.  

If you continue to experience sync errors contact Product Support for further assistance.