BaseCamp Fails to Install on a Windows Computer

• "Garmin Express Is Not Compatible with Your Operating System" Error

• "You can only install apps from the Windows Store" Message When Installing Garmin Express on Windows 10

A personal computer is often required to successfully run Garmin BaseCamp. When installing BaseCamp on a business computer, the IT department responsible for the computer may need to be contacted as computers owned by businesses often have restrictions set up to prevent the installation of unauthorized programs.

You may get an error message that says you don't have administrative privileges if you try to install a program without being signed into an administrative account. For more information see  Administrator Password on a Windows Computer

NOTE: Shutting down, pressing the power button, or closing the lid on a notebook computer may not effectively restart the computer on some operating systems. Follow the instructions below to ensure that the computer is completely restarted.

Windows 8.1, Windows 10 and Newer

1. 1. Right-click the  Start button
   2. Click Power
      • Some computers may skip this step.
   3. Click Shut down or sign out
   4. Click Restart

Windows 8

1. 1. On your keyboard, press the Windows key + i
   2. Click  Power
   3. Click Restart

Windows 7

1. 1. Click the  Start button
   2. Click ▶ next to Shut Down
   3. Click Restart

See below for a Windows 8.1 and Windows 10 example.

• System Requirements

  IBM-compatible computer running Windows Vista x64 and later. App cannot be installed on Windows 7 (no SP) as this is not compatible with .NET framework 4.6. Machines with earlier operating systems can use BaseCamp 4.2.5. Microsoft® .NET framework 4.6; a current version of .NET will be installed if needed. 1 GB of system memory is required, 2 GB of system memory is recommended when using BirdsEye Imagery or Garmin Custom Maps. A video card that supports OpenGL version 1.3 or later to view 3-D terrain.

• Install the latest Microsoft Windows Updates

  Microsoft has released Windows updates that may resolve issues with Garmin applications.  For more information about installing these updates, see the How do I keep my PC up to date? section of Microsoft's Windows Update FAQs page: Windows Update: FAQ.

1. Right-click the downloaded Garmin BaseCamp Installer file
   
2. Click Properties
3. Click the General Tab
4. Click the Unblock button if present
   • If there is no Unblock button, the installer is not blocked
5. Click OK

Run Garmin the Garmin BaseCamp™ Software as an Administrator

1. Locate and right-click the Garmin BaseCamp icon in one of the following locations (examples from Windows 10 pictured):

Search for Garmin BaseCamp in the Start menu.

Find the desktop shortcut (if present).

2. Click Run as Administrator

If opened from the Start menu in Windows 10 or newer, mouse over More, then click Run as administrator.

Although most security software will not interfere with Garmin BaseCamp, some more aggressive applications such as those in a business environment (on a work computer) may cause this error. If possible, try temporarily disabling the software or try a different computer if the software can't be disabled.

1. Open the Task Manager by holding down Ctrl + Shift + Esc

• If prompted to allow Task Manager to make changes to your computer, click Yes

• If using Windows 7, click Processes

• If using Windows 8.1 and later, click More Details, then Details

2. End any processes named msiexec.exe

Uninstalling Garmin BaseCamp

If BaseCamp fails to uninstall, use the Program Install and Uninstall troubleshooter provided by Microsoft.

Note: Before uninstalling BaseCamp, you can backup all your data into a single archive file which you can restore after re-installing the program. For steps, see: null and null