If you receive a "Pairing Failed" message when adding your device to the Garmin Connect app, review the following common solutions that may solve your problem. This message may be followed by "Setup was not successful" or "Unable to pair your Garmin device".

If you are having an issue with your device being found see: The Garmin Connect App is Not Finding my Garmin Device During the Pairing Process

Pairing Failed

Example of app error message

Troubleshooting Pairing Issues

NOTE: When prompted from the phone, make sure that you are entering the six-digit code displayed on your Garmin device into your smartphone. Not entering this code or entering the wrong code will result in a "Pairing Failed" message.

Choose "Retry" if you see the “Pairing Failed” message. Sometimes attempting the process a 2nd time will allow the pairing process to complete.
Visit the App Store (iPhone) or Play Store (Android) and search for Garmin Connect to check for updates to the Garmin Connect app.
Reboot the Garmin device by powering it off and then powering it back on.
- For a device without a power button, plug it into external power with the charging cable which will reboot the device.
Reboot the smartphone by powering it off and then powering back on.
For Garmin devices with a power button press and hold the power button until the display goes blank. You'll then need to power the device on normally. If the device fails to respond and appears to be powered off, plug it into a power source and then hold the power button for up to 10 seconds until it powers on.
- NOTE: Performing a hard reset can erase some info such as daily steps or heart rate data.
Make sure your phone’s operating system software is up to date.
Try signing out and then back into the Garmin Connect app. For more help see: Steps to Sign Out of the Garmin Connect App
If you have recently changed phones, make sure that the device pairing has been removed from the Bluetooth settings on the previous phone. For more help see How do I Remove a Device from the Garmin Connect App?