GetDeviceAddressBook Error When Using inReach Sync

When syncing an inReach® satellite communicator via the inReach Sync desktop app, you may encounter an Address Book error message. This occurs when a contact has become corrupted and cannot be transferred to the inReach from the associated Garmin Explore™ website account. 

NOTE: If the steps below do not resolve the issue, Contact Product Support. 

Deleting Corrupted Contacts

All contacts will need to be deleted to resolve this error. 

1. Log into the Garmin Explore website.

2. Select CONTACTS.

3. Under YOUR PERSONAL CONTACTS, click on the name of the contact to be deleted.

4. Select Edit.

5. Select Delete.

6. In the Delete Contact window, select Delete. 

7. Repeat steps 3 through 6 for all contacts.

8. Sync the device when all contacts have been deleted. 

1. Select Add.

2. Enter the contacts information. 

   • NOTE: To be valid, a contact must have the First Name, Last Name, and at least one of these fields entered: Email, inReach Addr, or Mobile Phone. Select a country code when entering a Mobile Phone number. 

3. Select Done.

4. Repeat steps 1 through 3 for each contact to be added.

5. Sync the device when done. 

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Additional Troubleshooting

• If you made any changes (to other contacts, or your own information, etc.) prior to the last sync that gave you the error, try the changes again:

  1. Log into the Garmin Explore website.

  2. Select Contacts.

     • If you had made changes to your own information, that is done from the Account page.

  3. Select each contact you needed to change and then Edit > make changes > Save.

  4. Sync with inReach Sync again.

• If you do not recall making any changes prior to the last sync that gave you the error, try the following:

  1. Log into the Garmin Explore website.

  2. Select Contacts.

  3. Select each contact and simply select Edit > Save. This will prompt the contact(s) to be saved correctly on the back-end.

  4. Sync with inReach Sync again.

• Also try the following to ensure your own information is saved correctly:

  1. Log into the Garmin Explore website.

  2. Select Account.

  3. Next to your name, simply select Edit > Save. This will prompt your own contact information to be saved correctly on the back-end.

  4. Sync with inReach Sync again.