Forerunner 735XT Will No Longer Power On

If your Forerunner 735XT is no longer powering on, give the following steps a try:

1. Confirm that your power/data cable is not damaged.
   

   • Check the charging pins to ensure they are free of debris and not damaged.

2. Check the charging contact points on the back of the device for dirt or debris.

   • Use a pencil eraser or a cotton swab dipped in rubbing alcohol to clean them.

3. Make sure the watch is not frozen or locked up.

   • While the watch is plugged into external power, press and hold the power button (top left button) for up to 30 seconds. If the watch beeps with a screen flash you can release the power button and try turning the watch on again.

My Watch Will Still Not Turn On

If you continue to have an issue the watch will need to be replaced. You can request an exchange using the following tool: Garmin's Online Exchange for the Forerunner 735XT .

IMPORTANT: The Garmin exchange tool is only available in select countries and an exchange fee may apply when submitting a request to replace your device. Refer to the drop-down list in the exchange link for details. Contact your local Garmin Product Support office for assistance if your country is not listed.