How Do I Identify My Product Model?

You can identify your product by the product name, serial number, or Unit ID to locate support content for your device in the Support Center.

The full product name includes the product series name and number (if applicable) such as nüvi® 2597LMT or Venu Sq 2.

The serial number is a combination of 8 to 9 letters or numbers, without spaces or dashes, externally printed on the device.
- If the serial number is not recognized, enter the product name, such as Honda Pilot 2019.

The Unit ID is a 10 digit number found internally when viewing system information on your device.

Serial Number Location

The location of this information will vary. In most instances it will be near a bar code or QR code. Check the following possible locations:

On the back or bottom of the device.
Next to the charging contacts.
Under the battery door or inside the battery compartment.
Under the weather cap.
Under the watch band.
Under the mounting bracket.
Under the GPS antenna.
Under the collar plate (dog collars).
For fitness products check within the Garmin Connect app.
On the original box (usually a white label with a barcode under the serial number).
Tacx Trainer serial numbers should be located on a white sticker on the resistance unit.
Some devices have a QR code near the serial number that can be scanned to view the number on your phone.

Ensure you are selecting your product name in the drop-down menu.
Try entering your product number (ex. enter 935 for a Forerunner 935) then select the full name in the drop-down menu.
A serial number does not have any dashes. If you see a 145- number, try taking off any mounts to see your serial number.
Special characters do not need to be used when entering your product.
Ensure that you are on the proper country page for your location. Product lists are location specific.

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