Route Missing Points/Differ when Transferred from BaseCamp to an Automotive Device

When sending a route from BaseCamp™ software to a compatible automotive device, you may sometimes see that not all the points on the route transferred.  For a list of devices compatible with routing in BaseCamp, see Automotive Devices Compatible with Receiving Routes Transferred from BaseCamp.

NOTE: When using the Tread® GPS Navigator and all models in the Tread® series , it is recommended to use the Tread® App for managing waypoints, routes, and tracks. BaseCamp software can be used to manage waypoints and tracks, but BaseCamp does not support route creation for the Tread devices.

To prevent this issue from occurring, ensure that BaseCamp is up-to-date and verify that the route(s) you'll be transferring were created or recalculated using the same map version that is loaded to the connected device.

To Update BaseCamp:

1. Open BaseCamp™
2. Click Help (Windows) or BaseCamp™ in the menu bar (Mac)
3. Click Check for Software Updates or Check for Updates
4. If an update to BaseCamp™ is available, please follow the steps to install it.

Before Creating your Route(s), Verify that BaseCamp is Using the Same Map Version as the Connected Device.

The easiest way to make sure BaseCamp™'s map version matches your devices is to connect the device to the computer. After BaseCamp reads the maps off of the device, double-click the map listed on the left-hand side of the BaseCamp window.

To Confirm the Map Version BaseCamp is Using:

• The selected map version on Windows will appear in a drop-down menu at the top of the window.
• The selected map version on Mac will appear with a checkmark next to it when you click Maps in the menu bar.

If you have Already Created the Route in Another Map Version, Recalculate the Route in the Same Map Version as the Connected Device:

1. Follow the steps above to ensure that BaseCamp is using the same map version as the connected device
2. Locate the created route that you want to transfer
3. Double-click the route
4. Click Recalculate (Windows) or the circular recalculate arrow (Mac)

Once the route is recalculated, it should contain all included waypoints once transferred and imported to the device.