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Dog Tracking Handheld or Dog Device is Not Recognized by a Computer

Try the following steps when your dog tracking handheld or dog device is not recognized by the computer to backup user data, install software updates, or delete files.

  • Remove any Y-splitting charger cables from the connection with the computer
  • If prompted to go into BaseStation mode, answer "No"
  • If prompted to enter  Mass Storage mode, answer "Yes"
  • Try a different USB cable
  • Try a different USB port on the computer
  • Restart the computer
  • Try a different computer

Forcing the Handheld Device into Mass Storage Mode

Try the following when a handheld device fails to appear as a drive on the computer:

  1. Disconnect the device from the computer.
  2. Power the device off.
  3. Press and hold the appropriate button for your model:
    • Alpha 100/Alpha 200i/Atemos 100: Power.
    • Astro series, Atemos 50 or Alpha 50: Up.
  4. Plug the device into the computer.
  5. Wait until the device is recognized by the computer (this may take up to 30 seconds).
    • If prompted, install USB device drivers.
  6. Release the held button when the unit appears as a drive.

Now that the computer recognizes the device, you can: backup user data, update the device software, or delete files from the unit. For steps on these see Related Content.

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