Select your product to confirm this information applies to you
Dog Tracking Handheld or Dog Device is Not Recognized by a Computer
Try the following steps when your dog tracking handheld or dog device is not recognized by the computer to backup user data, install software updates, or delete files.
- Remove any Y-splitting charger cables from the connection with the computer
- If prompted to go into BaseStation mode, answer "No"
- If prompted to enter Mass Storage mode, answer "Yes"
- Try a different USB cable
- Try a different USB port on the computer
- Restart the computer
- Try a different computer
Forcing the Handheld Device into Mass Storage Mode
Try the following when a handheld device fails to appear as a drive on the computer:
- Disconnect the device from the computer.
- Power the device off.
- Press and hold the appropriate button for your model:
- Alpha 100/Alpha 200i/Atemos 100: Power.
- Astro series, Atemos 50 or Alpha 50: Up.
- Plug the device into the computer.
- Wait until the device is recognized by the computer (this may take up to 30 seconds).
- If prompted, install USB device drivers.
- Release the held button when the unit appears as a drive.
Now that the computer recognizes the device, you can: backup user data, update the device software, or delete files from the unit. For steps on these see Related Content.