Alpha 200 Plus or Alpha 300/300i Not Syncing or Staying Bluetooth Connected to the Garmin Explore App

The Bluetooth icon should be displayed in the status bar next to the battery charge indicator.

Check for updates to the Garmin Explore app.
 

Use Garmin Express™ software from a computer, which will automatically check for and install available software updates.

For a step by step guide on updating with Garmin Express software, see - Software Updates for Alpha 300 and Alpha 300i

Consult your phone manufacturer for assistance if needed. 

Make sure that Airplane Mode is turned off on your mobile device.

Select Devices in the Garmin Explore app and verify that the Alpha 300 handheld shows Connected.

Make sure you are selecting the correct sync option:

• The sync option in the Account section synchronizes the Garmin Explore app with the Garmin Explore website.
• The sync option in the Devices section syncs the Garmin Explore app with the Alpha 300 handheld.

If the Garmin Explore app will sync with the Alpha 300 handheld but not with your account on the Garmin Explore website, check that your phone has a wireless data connection.

Attempt unpairing and pairing the two devices again.

Select Forget Phone in the Bluetooth Settings of the Alpha 300 handheld.

1. Navigate to the Main Menu on the Alpha 300 handheld.
2. Select Setup.
3. Select Bluetooth.
4. Select Forget Phone.
5. Select Yes.

Select Remove Device in the Garmin Devices section of the Garmin Explore app.

1. Select device.
2. Select 3 dots in upper right corner.
3. Select Remove Device.

Forget the Alpha handheld in the Bluetooth Settings of your phone or tablet.

• Consult your phone manufacture for assistance if needed

Restart both the Alpha handheld and the phone or tablet.

Pair the Alpha handheld back to your mobile device in the Garmin Explore app.

1. Uninstall the Garmin Explore app from your mobile device.
   • Select your operating system below for instructions on how to uninstall an app. For further assistance, refer to your mobile device's user manual.
     • Android
     • iOS
2. Reinstall the Garmin Explore app from your mobile device's app store.