Venu Sq: Touchscreen is Not Working

If the touchscreen on your Venu Sq series watch is not responding, make sure that you have not locked the screen. Details on how to check this setting can be found here: Locking and Unlocking the Touchscreen

If your touchscreen is not locked and you continue to experience an issue with your touchscreen you can attempt a restart of the watch by following the steps below.

1. Press and hold the top button until the screen goes blank (this may take up to 40 seconds).

   • Disregard any messages that come up, such as the assistance alert and the controls menu. Holding the button through these will prevent anything from activating.

2. Press and hold the top button for 2 seconds to power the device back on.

If you continue to experience an issue after the above steps you can request an exchange using the following tool: Garmin's Online Exchange for the Venu Sq and Sq Music

IMPORTANT: The Garmin exchange tool is only available in select countries and an exchange fee may apply when submitting a request to replace your device. Refer to the drop-down list in the exchange link for details. Contact your local Garmin Product Support office for assistance if your country is not listed.