(2024) Service Advisory 24023 Rev B: Hangar/Facility Wi-Fi Router Firewall Domain and Protocol Settings

REVISION B:

Clarified Router Firewall Settings

PRODUCTS AFFECTED:

GDL 60 products using PLANESYNC™ Connected Aircraft Management and Connext® Connected Cockpit that are connected to a hangar/facility Wi-Fi are affected.

ISSUE:

Database download errors, registration failures, etc., may appear if the hangar/facility Wi-Fi router firewall domain and protocol settings are not set properly.

PLANESYNC and Connext require specific hangar/facility Wi-Fi router firewall domain and protocol settings in order to allow the required network traffic. Refer to the settings listed in the ACTION section.

ACTION:

The hangar/facility Wi-Fi router firewall domain and protocol settings will need to be changed per Table 1 and Table 2.

NOTE
The settings listed in Table 1 and Table 2 are not internal GDL 60 settings. Refer to the configuration guidance provided by the applicable hangar/facility Wi-Fi router manufacturer.

Table 1. Required Firewall Domain Settings

Table 2. Required Firewall Protocol Settings