My Fenix 5 Series Watch Battery Drains Quickly, Freezes, Reboots or Won't Power On

If a Garmin Outdoor watch is draining battery quickly, freezing, rebooting, or will not power on, there are a number of troubleshooting steps that can be performed that can help restore your watch to working order. 

Frozen

• Hold the Power button for 30 seconds to perform a soft reset. Data is not erased with a soft reset. 
  • For information on where the Power button is located, see your Garmin owner's manual. 
• Try plugging the watch into a power source. 
• Plug the watch into a power source and attempt a soft reset. 

Will Not Power On

• Hold the Power button for up to 30 seconds to force the watch to power on. Release the Power button if the watch starts to come on. 
• Plug the watch into a power source and hold the Power button for 30 seconds or until it starts to power on, whichever occurs first. 
• Try these charging steps:
  1. Plug the watch into a power source
  2. Allow charging for 2 hours
  3. Remove from the power source for 5-10 minutes
  4. Plug the watch back into the power source
  5. Allow charging for another 2 hours
  6. Hold the Power button for 30 seconds or until the watch powers on, whichever occurs first

Factory Reset

NOTE: Resetting a watch will disconnect it from the Connect app but not Bluetooth settings, see How do I Remove a Device from the Garmin Connect App? for steps on how to remove it. 

• Delete potentially corrupt files from the unit (to prevent the loss of user data sync with Garmin Express):
  1. Open the device as a storage drive on the computer¹
  2. Open the Garmin folder
  3. Delete the GPX and Activity folders if present
  • • Make sure to empty the Trash if on a Mac
• If the unit is still not functioning properly, attempt to perform a master reset (or factory reset) on the device. Refer to your Owner's Manual for steps on resetting the watch.

¹ The D2 Delta Series, Enduro, fenix 5 Plus Series, fenix 6 Series, MARQ Collection, and tactix Delta will not mount as a drive on a Mac computer, and you will not be able to access the drive to remove files.