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Return Instructions for the Tacx NEO | NEO 2 | NEO 2T Smart Series Trainers

IMPORTANT: A Return Material Authorization (RMA) created by Garmin Product Support is required before sending a Tacx Trainer to the Garmin warehouse for exchange

Select your trainer type below to reveal device-specific return instructions:


Tacx NEO and NEO 2

If returning a Tacx® NEO Smart trainer or Tacx® NEO 2 Smart trainer for exchange, the replacement Tacx NEO 2 (Type 2) trainer you will receive includes the axle end caps to fit both traditional 135mm quick release frames and 142 or 148mm thru-axle frames. It will also include a freehub body compatible with Shimano and SRAM 8, 9, 10 or 11 speed cassettes.

However, the following parts are not included with the replacement and should be kept for use with the NEO 2 (Type 2) Smart trainer:

  • Quick-release skewer or thru-axle (depending on current axle type)

  • Cassette

    Bike Cassette

  • Power cable

    Tacx Power Cable

  • Power adapter

    Tacx NEO power adapter

  • Front wheel block

    Tacx NEO Front Wheel Support Block


Tacx NEO 2T

If returning a Tacx® NEO 2T smart trainer, the following parts are not included with the replacement and should be kept for use with the replacement NEO 2T Smart trainer:

  • Power cable

    Tacx NEO Power Cable

  • Power adapter

    Tacx NEO power adapter

  • Front wheel block

    Tacx NEO Front Wheel Support Block

  • Remove everything listed below from the trainer axle and keep:

      • Quick-release skewer or thru-axle (depending on current axle type)

        Quick Release Skewer

      • Cassette

        Bike Cassette

      • Freehub body (Cassette body)

        Tacx Neo Freehub body

      • Block caps (130 mm NDS, 130 mm DS, 12 mm thru axle DS, 12 x 142 mm NDS, 12 x 148 mm NDS)

        type 2 block caps to be kept for exchange  

      • Axle sleeve

        Tacx NEO Axle Sleeve


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