Understanding Garmin Service Options

Contact Garmin Product Support to troubleshoot any specific issues or concerns with your Garmin product. You can also select your product on the Garmin Support Center to find helpful articles for resolving general errors and answers to frequently asked questions.

If the problem cannot be resolved remotely, Product Support may request that the product be returned to Garmin for service. For some products/issues, it may be possible to repair or replace a specific component within the product to resolve the problem. For some products/issues, it may be necessary to exchange the original product for an identical or equivalent product. If service is required, you will receive an email from Garmin with a secure link to complete the service request for your product. This ensures the protection and accuracy of your information. Upon completion, you will receive a confirmation email containing a summary of the service request along with any applicable return instructions.

Most service scenarios request only the primary Garmin product be returned for analysis. Unless Product Support has specifically requested that accessories or original packaging be included, please do not include any accessories (cables, mounts, bands) with your product. Please remove any memory cards, removable batteries, cases, or covers from the product before returning it to Garmin. Garmin cannot ensure that any unrequested accessories will be returned to you. If you have any personal data (Waypoints, Routes, or Tracks) stored on your product, it is recommended to back up this data (if possible) using BaseCamp™ or Garmin Express before returning the product to Garmin for service.

Please follow the return instructions from the confirmation email for your service request to return your product to Garmin. The return instructions will include the return address and may include a ground service return shipping label for eligible locations. Return shipping labels are not available for all countries/locations at this time. If a return shipping label is not available for your location, please return your product to Garmin with a shipping carrier that provides delivery tracking.

It may take a few days after your returned product is delivered to Garmin for the online order status of your service request to display the completion checkmark. Any pending refunds will be credited back to your payment method within 7 to 10 business days from the date your return product was processed. Please allow up to 30 days for the credit to post to your account.

You will receive an email from Garmin when your repaired or replacement product has shipped. You can also follow the order status and tracking information for your service request online.

The time required to analyze and repair a product varies by product, issue, and region. The estimated turnaround time for most product repairs within the United Kingdom/ Ireland is 10 to 14 business days. If your product will be exchanged for an identical or equivalent product, the replacement item is expected to ship within 1 to 3 business days after your returned product has been processed. If you elected to pay a deposit to receive a replacement product before returning your original product to Garmin, then your replacement item is expected to ship within 1 to 3 business days after completing the secure link for your service request. Inventory disruptions may impact these shipping expectations.

Garmin offers a 90-day warranty on all repairs and service replacements. If your return product was still within its original warranty period, the repaired or replacement product will benefit from either the remainder of your original warranty duration (if greater than 90 days remain) or a new 90-day service warranty. Additional information on the Garmin Consumer Limited Warranty is available online.

You can cancel a service request before returning your product to Garmin by visiting https://www.garmin.com/account/orderhistory/search. Service requests will be automatically canceled after 90 days if Garmin hasn't received your returned product.

If you cancel your service request after mailing your product to Garmin, there is no guarantee that Garmin will be able to identify your specific product and be in a position to send that specific product back to you.  Only return your product to Garmin if you are certain you wish to proceed with the service request.