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Retrieving a GarminDevice.xml File for an Automotive Device

There are scenarios where the device's GarminDevice.xml file is needed by Garmin Product Support for troubleshooting. The easiest way to send this file is with the Garmin Express™ software. See Garmin Express Log Collection for instructions. 

Some scenarios will require that the files be obtained manually.

To Get the Garmindevice.xml File from the Computer Manually:

Windows:

1. Connect the GPS to the Computer.

2. Press the Windows key + E.

 

3. Click This PC (Windows 10 & 11 only).

 

4. Open the Garmin drive, ex. Garmin, Drive, or zūmo listed.

  • The name of the drive will vary depending on the device.

5. Open Internal Memory or Internal Garmin Storage (MTP devices only).

6. Open the Garmin folder.

7. Right-Click on the GarminDevice.xml file.

8. Click Copy.

9. Right-Click on the Desktop.

10. Click Paste.

11. Go to https://support.garmin.com/upload.

12. Enter the email address associated with your Garmin account and accept the terms of use.

13. Drag and drop the file into the Secure File Upload and submit.

14. Reply to Garmin Product Support's email advising the file has been uploaded.

Once we have the file we can use it for testing or send it on for evaluation.

Mac:

NOTE: Devices with MTP mode are prevented from appearing as a separate drive on a Mac computer.  For these devices, a Windows computer must be used to the get the internal files manually. See the MTP device list here,

    • Arctic Cat G8 Display

    • Camper 780 & Traffic caravan and motorhome sat nav

    • Camper 785 & Traffic caravan and motorhome sat nav with camera

    • Camper 795 caravan and motorhome sat nav

    • Camper 890 caravan and motorhome sat nav

    • Camper 895 caravan and motorhome sat nav

    • Camper 1090 caravan and motorhome sat nav

    • Camper 1095 caravan and motorhome sat nav

    • CamperCam 795 motorhome sat nav with built-in dash cam

    • CamperVan caravan and motorhome sat nav

    • dēzl™ 780LMT-S GPS navigator

    • dezl™ LGV500 and dēzl™ OTR500 GPS navigators

    • dēzl™ LGV610 and dēzl™ OTR610 GPS navigators

    • dēzl™ LGV620 and dēzl™ OTR620 GPS navigators

    • dēzl™ LGV700 and dēzl™ OTR700 GPS navigators

    • dēzl™ LGV710 and dēzl™ OTR710 GPS navigators

    • dēzl™ LGV720 and dēzl™ OTR720 GPS navigators

    • dēzlCam™ LGV710 and dēzlCam™ OTR710 GPS navigators with camera

    • dēzlCam™ LGV725 and dēzlCam™ OTR725 GPS navigators with camera

    • dēzl™ LGV800 and dēzl™ OTR800 GPS navigators

    • dēzl™ LGV810 and dēzl™ OTR810 GPS navigators

    • dēzl™ LGV820 and dēzl™ OTR820 GPS navigators

    • dēzl™ LGV1000 and dēzl™ OTR1000 GPS navigators

    • dēzl™ LGV1010 and dēzl™ OTR1010 GPS navigators

    • dēzl™ LGV1020 and dēzl™ OTR1020 GPS navigators

    • dēzlCam™ 785 LMT-S GPS navigator with camera

    • Garmin Catalyst™ Driving Performance Optimizer

    • Garmin Drive™ 53, Garmin Drive™ 53 & Traffic, and Garmin Drive™ 53 & Live Traffic GPS navigators

    • Garmin DriveCam™ 76 GPS navigator with camera

    • Garmin DriveSmart™ 55 & Traffic GPS navigator

    • Garmin DriveSmart™ 65 & Traffic GPS navigator

    • Garmin DriveSmart™ 65 with Amazon Alexa GPS navigator

    • Garmin DriveSmart™ 65 Traveler's Edition GPS navigator

    • Garmin DriveSmart™ 66 GPS navigator

    • Garmin DriveSmart™ 71 GPS navigator

    • Garmin DriveSmart™ 76 GPS navigator

    • Garmin DriveSmart™ 86 GPS navigator

    • Kawasaki RIDGE 8" Tread Display

    • Overlander® GPS navigator

    • RV 780 & Traffic RV navigator

    • RV 785 & Traffic RV navigator with camera

    • RV 795 RV navigator

    • RV 890 RV navigator

    • RV 895 RV navigator

    • RV 1090 RV navigator

    • RV 1095 RV navigator

    • RVcam 795 navigator with built-in dash cam

    • Tread®, Tread® - Base Edition, Tread® 2 series, Tread® - Overland Edition, Tread® XL - Overland Edition, Tread® - SxS Edition, Tread® XL - Baja Chase Edition, and Tread® XL - Baja Race Edition GPS navigators

    • zūmo® XT and zūmo® XT2 GPS navigators

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For all other devices:

1. Connect the GPS to the Computer.

2. Open Finder.

3. Click Go in the menu bar.

 

4. Click Computer.

 

5. Open the Garmin drive.

 

6. Open the Garmin folder.

 

7. Press the Ctrl (or Control) key when you tap the mouse button on the GarminDevice.xml. If you have a 2 button mouse, you can right-click on GarminDevice.xml.

8. Click Copy GarminDevice.xml.

 

9. Press the Ctrl (or Control) key when you tap the mouse button on the Desktop. If you have a 2 button mouse, you can right-click on Desktop.

10. Click Paste Item.

 

11. Go to https://support.garmin.com/upload.

12. Enter the email address associated with your Garmin account and accept the terms of use.

13. Drag and drop the file into the Secure File Upload and submit.

14. Reply to Garmin Product Support's email advising the file has been uploaded.

Once we have the file we can use it for testing or send it on for evaluation.

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