Phone Requirements
Ensure your phone meets the system requirements for the Garmin Drive app
Android phones and tablets require Android version 9.0 or later:
- Wi-Fi and Cellular capability are required for full functionality
- The Garmin Drive app will not be available in the Google Play Store if the app is incompatible with the device being used
- Trying to install the app to an incompatible device from the Garmin website will prompt this error message: "Your device isn't compatible with this version"
Apple phones and tablets require iOS 16.4 or later:
- Wi-Fi and Cellular capability are required for full functionality
- Apple only includes the GPS chipset in the Wi-Fi + Cellular models
Check for updates to the phone's operating system
- NOTE: These steps will vary depending on the phone and OS combination
1. Open the phone's Settings menu
2. Touch Software Update or System Updates
3. Touch Download and install or Check for system updates
4. Touch Download or Yes, then Install Now if updates are available
NOTE: These steps will vary depending on the phone and iOS combination
1. Open the phone's Settings menu
2. Touch General
3. Touch Software Update
4. Touch Download and Install, then Install Now if updates are available
Ensure your phone's permissions are enabled
Ensure that Wi-Fi and/or mobile data is enabled on your phone or tablet
The Garmin Drive app must have permission to access your phone's mobile/cellular data for using some dash cam functions.
Consult your phone manufacturer for assistance to turn on these services.
Check for Garmin Software Updates
Dash cam software updates
If you are unable to update using the Garmin Drive app, see Updating Garmin Dash Cam Software using Garmin Express
Garmin Drive app updates
Search for the Garmin Drive app in the Google Play or App Store to check for updates and apply them, if available.
Toggle Bluetooth Off, then Back On
Consult your phone manufacturer for assistance on toggling Bluetooth.
Ensure the Dash Cam is Receiving Adequate Power
Dash cams without a screen may display a solid green light. This indicates the device is connected to a computer or another low-power USB outlet. The dash cam is not receiving enough power to pair with the Garmin Drive app.
Dash cams with a screen may display an image with the Garmin logo and garmin.com/express or garmin.com/dashcamvideos. This indicates the device is connected to a computer or another low-power USB outlet. The dash cam is not receiving enough power to pair with the Garmin Drive app.
- If your dash cam is not receiving enough power, it is recommended to power it using the longer power cable and the Dual USB Adapter that came with it, plugging directly into a 12V power outlet or cigarette lighter outlet in the vehicle.
Proceed to the troubleshooting below if needed.