Chart Installer: Connection Failed Error Message

If you encounter the message Connection Failed when you are in the process of updating a Navionics® marine chart and/or renewing the subscription, this might be due to a corrupted file within a certain folder of the card; in some cases, it might be due to security protocols in place by the anti-virus program you have installed in the system or poor internet connection.

The steps below will assist you with several different scenarios that will most likely resolve the issue.

1. Disable Firewall and Antivirus (if running Windows Defender, move to steps 2, 3, or 4)
2. Check that you are not connected to a corporate network (employer's networks might block access to Navionics servers)
3. Try using a cable connection (ethernet) instead of Wi-Fi, or a different internet connection altogether
4. Remove the Navionic folder by copying it to your desktop
   1. Open your File Explorer (Windows) or Finder (MAC)
   2. Select the NAVIONICS drive
   3. Select the Navionic folder
   4. Select Copy (right-click on the folder or select CTRL + C or Command + C)
   5. Go to your computer's desktop and click somewhere in the blank space
   6. Select Paste (right-click on the desktop or select CTRL + V or Command + V)
   7. Allow the copy to save to your desktop (this may take some time)
   8. Reopen the Chart Installer software and attempt the update again

If you have been using the SonarChart™ Live real-time contour creation feature on your chartplotter, after updating your Navionics marine chart card, do the following:

1. Open the Navionic folder saved to your desktop
2. Select the User Data folder
3. Select Copy (right-click on the folder or select CTRL + C or Command + C)
4. Open your File Explorer (Windows) or Finder (MAC)
5. Select the NAVIONICS drive
6. Select the Navionic folder
7. Select Paste (right-click on the desktop or select CTRL + V or Command + V)

Should you continue to experience an issue, contact Product Support directly.