Follow the steps below if saved or unsaved footage cannot be found on your Camper 785 or RV 785 GPS navigators, the Garmin Drive™ app, or the device's SD card:
Make sure the SD card is inserted all the way into the video slot on the bottom of the device. The SD slot on the right edge of the device is for data instead of video; if no SD card is inserted into the video slot on the back, the device will not record footage. See Adding a SD Memory Card for the Camera or Device on a dēzlCam™ 785 or Camper/RV 785 for more information.
The device will show a 
not recording or 
paused icon in the upper left corner of the screen if it is not recording video.
Swipe down from the top of the screen to open the menu if the not recording icon is shown. Touch the Dash Cam notification and follow the instructions given.
Swipe down to open the device menu and press the 
record icon if the paused icon is shown.
The Dash Cam cannot record video if connected to a computer, the Gallery app is open on the device, and/or the device has been placed into 
sharing mode with the Garmin Drive app.
There are two ways to take the device out of sharing mode:
Off
Note: It is not sufficient to close the Garmin Drive app or switch to a different app on the phone. The device will remain in sharing mode unless one of the above methods is used to exit the sharing mode.
Automatic Incident Detection may be disabled or set to a low sensitivity if the Camper 785 or RV 785 is not saving video of events (e.g. collisions or sudden stops)
1. Touch the 
Settings gear
2. Touch Dash Cam
3. Touch Automatic Incident Detection
4. Touch the desired sensitivity level to select it
The Camper 785 or RV 785 will now automatically save video when it detects an event.
Unsaved footage may be missing from the device's Gallery, the Garmin Drive app, or the SD card when plugged into a computer to view the files. Setting the device to promptly delete unsaved footage when powered down can cause this. This setting extends the life of the SD card but removes the footage of your drive.
1. Touch the Settings gear
2. Touch Dash Cam
3. Scroll down and touch Unsaved Footage
4. Touch Delete When Full
Unsaved footage will now be stored on the SD card until the card's storage is full.
The Camper 785 or RV 785 may not be able to record footage on incompatible SD cards. The Camper 785 or RV 785 requires a Class 10 microSD card and will accept sizes up to 64 GB. See SD Memory Card Sizes for Automotive Devices.
The software of your Camper 785 or RV 785 can be updated using one of two methods:
Search for the Garmin Drive app in the App Store or Google Play Store to see if updates are available for the app.
The SD card may need to be formatted to record more footage if it contains corrupted data. See Formatting the Camera microSD Card or Map microSD Card on a dēzlCam™ 785 or Camper/RV 785 .
You may need to replace the card if the Camper 785 or RV 785 still shows no videos recorded after formatting the card or if the card cannot be formatted. See SD Memory Card Sizes for Automotive Devices for information about recommended card sizes.
Contact Product Support if the Camper 785 or RV 785 continues to fail to record any video.