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"Unable to connect to BirdsEye Imagery servers. No active subscription found" Device Error Message

There may be an issue with your Wi-Fi® connection if you are getting the following error message when accessing or downloading BirdsEye Satellite Imagery on your compatible device:

  • "Unable to connect to BirdsEye Imagery servers. No active subscription found." 

To address this error, see the applicable troubleshooting for your device linked below:

  • For the following BirdsEye compatible devices, see Troubleshooting Wireless Updates on an Automotive Device 
    • Camper 895 caravan and motorhome sat nav
    • RV 895 RV navigator
    • Camper 1095 caravan and motorhome sat nav
    • RV 1095 RV navigator
    • dēzl™ LGV810 GPS navigator
    • dēzl™ OTR810 GPS navigator
    • dēzl™ LGV1010 GPS navigator
    • dēzl™ OTR1010 GPS navigator
  • For the following BirdsEye compatible devices, see  Troubleshooting Wireless Updates on a Tread® Device
    • Arctic Cat G8 Display 
    • Kawasaki RIDGE 8" Tread Display
    • Tread® - Overland Edition GPS navigator
    • Tread® - SxS Edition GPS navigator
    • Tread® XL - Overland Edition GPS navigator
  • For the following BirdsEye compatible devices, see  Troubleshooting Wireless Updates on a Tread Device
    • Tread® XL - Baja Chase Edition GPS navigator
    • Tread® XL - Baja Race Edition GPS navigator
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