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Setting Up or Troubleshooting Wi-Fi on a Fitness Device

Fitness devices that can connect to a Wi-Fi network allow you to automatically upload saved activities and download available software updates when in range of the network. You will want to first verify if your device is compatible with the Wi-Fi feature. 

Compatible Devices

  • Bounce

  • D2 Air

  • D2 Air X10

  • Edge 1000

  • Edge 1030

  • Edge 1040 Series

  • Edge 530

  • Edge 820

  • Edge 830

  • Edge Explore 1000

  • Forerunner 245 Music

  • Forerunner 255 Music

  • Forerunner 255S Music

  • Forerunner 620

  • Forerunner 630

  • Forerunner 645 Music

  • Forerunner 745

  • Forerunner 920XT

  • Forerunner 935

  • Forerunner 945 Series

  • Forerunner 955 Series

  • Legacy Hero Series

  • Legacy Saga Series

  • Venu

  • Venu 2 Series

  • Venu Sq Music

  • Venu Sq 2 Music

  • Vivoactive 3 Music

  • Vivoactive 4 Series

NOTE: Some devices support setting up Wi-Fi networks on the device itself. To check if your device supports this, refer to your owner's manual. 

What Requirements Does My Wi-Fi Network Need to Meet?

  • Supported Frequency: 2.4 GHz only
  • Supported Protocols: 802.11 ac, b, g or n (802.1x is not supported) 
  • Supported Channels: Channels 1-11 only
  • Security: Unencrypted,  WPA, and WPA2
  • Passwords for encrypted networks must meet an 8 character minimum in length
  • Networks with a hidden SSID are not supported

How to Add a Wi-Fi Network to a Garmin Device

To configure the Wi-Fi settings on your device, you can use either Garmin Express or the Garmin Connect app. Select an option below to reveal instructions.

Adding a Wi-Fi Network with the Garmin Connect App

Most devices with Wi-Fi will have the same steps within the Garmin Connect app, however there are a few devices that are different. 

Most Garmin Devices

  1. Open the Garmin Connect app.

  2. Open the menu.

    • Android: Select Garmin Connect app menu icon for Android (top left).

    • iOS: Select More (bottom right).

  3. Select Garmin Devices.

  4. Select your Garmin device.

  5. Select General.

  6. Select Wi-Fi Networks.

  7. Select Add a Network.

  8. Select the network you wish to add.

  9. Select Connect in the pop-up window.

  10. Select OK once connected.

Forerunner 255 Series/955 Series

  1. Open the Garmin Connect app.

  2. Open the menu.

    • Android: Select Garmin Connect app menu icon for Android (top left).

    • iOS: Select More (bottom right).

  3. Select Garmin Devices.

  4. Select your Garmin device.

  5. Select Connectivity.

  6. Select Wi-Fi.

  7. Select Add a Network.

  8. Select the network you wish to add.

  9. Select Connect in the pop-up window.

  10. Select OK once connected.

Edge 1040 Series

  1. Open the Garmin Connect app.

  2. Open the menu.

    • Android: Select Garmin Connect app menu icon for Android (top left).

    • iOS: Select More (bottom right).

  3. Select Garmin Devices.

  4. Select your Garmin device.

  5. Select Wi-Fi Networks.

  6. Select Add a Network.

  7. Select the network you wish to add.

  8. Select Connect in the pop-up window.

  9. Select OK once connected.


Adding a Wi-Fi Network with Garmin Express During Initial Setup

  1. Attach the device to the computer.

  2. Select Get Started or Add a Device in Garmin Express.

  3. Select Add Device when your device is found.

  4. Select Sign In or Create an Account.

  5. Select Next (you can select the check box for sending anonymous data to Garmin).

  6. Select Find Networks.

  7. Select the desired network.

  8. Input password.

  9. Select Save.

  10. Select Finish.

Adding a Wi-Fi Network to a Watch Already in Garmin Express

  1. Launch Garmin Express.

  2. Select your device.

  3. Select Tools & Content.

  4. Select Utilities.

  5. Select Add a Network.

  6. Select the desired network.

  7. Input password.

  8. Select Save.

 Instructional Video for Setting up Wi-Fi Connectivity.

Why Does Garmin Express Prompt Me to Sign in Before Displaying My Wi-Fi Networks?

Garmin Express protects the Wi-Fi network credentials you have saved to your Garmin device by requiring you to sign in to your Garmin Connect account before displaying your Wi-Fi networks. After disconnecting your Garmin device from your computer, the next time you navigate to Tools & Content > Utilities in Garmin Express, you will be prompted to sign in again before Garmin Express will display your saved Wi-Fi networks.

Troubleshooting the Connection to the Wi-Fi with My Device

If you are having trouble connecting your device to a Wi-Fi network, below are some suggestions you can try to resolve this issue.

  • Ensure that Garmin Express indicates that the Wi-Fi network is set up.

  • Ensure the device software is up to date by syncing with Garmin Express.

    • If it just updated, you will need to unplug the device from the computer in order to get those updates finalized on the Fitness Device. 

  • Attempt to connect to a different available Wi-Fi network such as a personal Wi-Fi hotspot.

  • Remove the Wi-Fi network, and add it again from the beginning.

Removing a Wi-Fi Network Using the Garmin Connect App

Most devices with Wi-Fi will have the same steps within the Garmin Connect app, however there are a few devices that are different. 

Most Garmin Devices

  1. Open the Garmin Connect app.

  2. Open the menu.

    • Android: Select Garmin Connect app menu icon for Android (top left).

    • iOS: Select More (bottom right).

  3. Select Garmin Devices.

  4. Select your Garmin watch.

  5. Select General. 

  6. Select Wi-Fi Networks.

  7. Select the network you wish to remove.

  8. Select Forget network.

  9. Select Forget.

Forerunner 255 Series/955 Series

  1. Open the Garmin Connect app.

  2. Open the menu.

    • Android: Select Garmin Connect app menu icon for Android (top left).

    • iOS: Select More (bottom right).

  3. Select Garmin Devices.

  4. Select your Garmin watch.

  5. Select Connectivity. 

  6. Select Wi-Fi.

  7. Select the network you wish to remove.

  8. Select Forget network.

  9. Select Forget.

Edge 1040 Series

  1. Open the Garmin Connect app.

  2. Open the menu.

    • Android: Select Garmin Connect app menu icon for Android (top left).

    • iOS: Select More (bottom right).

  3. Select Garmin Devices.

  4. Select your Garmin watch.

  5. Select Wi-Fi Networks.

  6. Select the network you wish to remove.

  7. Select Forget network.

  8. Select Forget.


Removing a Wi-Fi Network Using Garmin Express

  1. Launch Garmin Express.

  2. Select your device.

  3. Select Tools & Content.

  4. Select Utilities.

  5. Select Sign In, then sign in to your Garmin Connect account.

    • Garmin Express protects the saved Wi-Fi network credentials on your Garmin Device by requiring a sign-in to your Garmin Connect account before the networks will be displayed.

  6. Select Image of Trash Icon for the Wi-Fi network you wish to remove.

 Confirm the Device is Connected Properly to Wi-Fi

NOTE: Disable Bluetooth if the device is paired to the Garmin Connect app. This will prevent the activity from being uploaded via Bluetooth instead of Wi-Fi.

  1. Record and save a 20-second test activity on your Garmin device.

  2. Wait approximately 30 seconds for the device to establish a Wi-Fi connection and transfer the activity.

  3. If successful, the device will display a message indicating the transfer is complete.

  4. If one minute elapses without the device displaying a message, check Garmin Connect to see if the activity appears.

    • If the activity appears in the Connect account, Wi-Fi is functioning properly.

Activity Does Not Appear in Connect

If the activity does not appear in Connect, either the Wi-Fi connection is failing, the date on the device is wrong, or Connect is unable to accept the upload at this time

  • Check the Connect Status Page to verify there are no outages. If there is currently an outage, you will need to wait for the issue to be resolved.

  • Ensure that the date reported by the device is correct.

    • If the date is incorrect, activities will be processed and uploaded, but will be sorted under the wrong date in Connect.

  • If an activity was recorded and the device was away from the Wi-Fi for over an hour, the activity will not automatically upload. You will need to activate a manual Wi-Fi sync on your device.

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