Select your product to confirm this information applies to you

My Edge Cycling Computer is Not Found by Garmin Express

If you are seeing the message "What are you trying to add?" (see photo below) after selecting "+ Add a Device" in Garmin Express, or if a previously added device is NOT showing a Blue outlined rectangle with a Green dot and the word 'Connected' status, this means your Edge cycling computer was not recognized by Garmin Express. Before you Search Again, walk through the troubleshooting suggestions listed below. 

Screenshot of Garmin Express program showing list of devices that can be added to the program.

Check for Updates

Verify that the Garmin Express program is up-to-date by reviewing  Updating the Garmin Express Application Software

Verify the Edge Has Entered Mass Storage Mode

When connected and communicating with a computer, the Edge computers will display a usb port iconUSB or icon of edge plugged into computercomputer icon. Some examples of this look like:

Screen of Edge 130 showing mass storage mode iconEdge 1030 with screen showing mass storage icon. 

My Device Will Not Enter Mass Storage Mode

If your Edge is not automatically entering into mass storage mode, you can manually prompt the Edge.  Choose the following the reveal steps to follow:

Instructions To Manually Engage Mass Storage Mode

  1. Disconnect the device from the computer.

  2. Power the device off.

  3. Press and hold the appropriate button(s).

    • Edge 20 and 25: START/STOP (top-right button).

    • Edge 130 and 130 Plus: START/STOP.

    • Edge 200: PAGE/MENU (bottom-left button).

    • Edge 500: Hold POWER/LIGHT and PAGE/MENU simultaneously.

    • Edge 510, 520, 520 Plus, 530, 800, 810, 820, 830, 1000, 1030 series, 1040 series: LAP/RESET.

    • Edge 605 and 705: Hold Thumb Stick in UP position.

    • Edge Explore, Edge Explore 2, Explore 820, and Explore 1000: LAP/RESET.

    • Edge Touring/ Plus: LAP/RESET.

  4. Plug the device into the computer.

  5. Wait until the device is recognized by the computer (may take up to 30 seconds).

  6. If prompted, install USB device drivers:

    • Select "No, not at this time".

    • Select Next.

    • Select Install USB drivers automatically (Recommended).

    • Select Next and wait for the USB driver installation to complete.

    • Select Finish.

  7. Release appropriate button(s).

  8. Sync history and update the device firmware if not up to date using Garmin Express.

  9. Right-click on the device drive.

  10. Select Eject.

  11. Disconnect the device from the computer.

  12. Power on the device (wait for the firmware update to complete if installed).

Inspect the USB Port and Cable

Ensure you are using a Garmin branded cable; some third-party brands of cables may charge the device, but will not necessarily be capable of transferring data so that the device can be properly recognized by the computer.

Rule out any damage to the cable and ensure the USB port of the Edge appears free of debris, damage, or corrosion. 

You can also try plugging the cable into a different USB port on the computer. Use ports that are directly on the computer and avoid using USB adapters or hubs. See What Can I Do if My Computer Doesn’t Have a USB Port? if your computer does not have a standard USB port. 

Power Cycle Your Computer and Edge

Computer: Shut the computer down and leave off for 60 seconds. Power back on.

Edge: If you are not familiar with restarting and rebooting your Edge, refer to your owner's manual. 

Other Troubleshooting Suggestions: 

If the troubleshooting tips did not resolve this issue, please contact your local Product Support team for further assistance. 

Kontakt oss for å få mer hjelp