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Retrieving a GarminDevice.xml File for an Automotive Device

There are scenarios where the device's GarminDevice.xml file is needed by Garmin Product Support for troubleshooting. The easiest way to send this file is with Garmin Express. See null for instructions. 

Some scenarios will require that the files be obtained manually.

Note: This must be done on a Windows computer if you have any of the devices in the Device List below.  If you don't have access to a Windows computer, see Automotive Device Compatibility with Garmin Mac Applications on macOS

Device List:
    • Camper/RV 780
    • Camper/RV 785
    • Camper/RV 890
    • dezl 780
    • dezl LGV/OTR700
    • dezl LGV/OTR800
    • dezl LGV/OTR1000
    • dezlCam 785
    • Garmin DriveSmart 55
    • Garmin DriveSmart 65
    • Garmin DriveSmart 65 with Amazon Alexa
    • Garmin DriveSmart 65 Traveler's Edition
    • Garmin DriveSmart 71
    • Overlander
    • zumo XT
To get the log files from the computer manually:
Windows:

1. Connect the GPS to the Computer

2. Press the Windows key + E

 

3. Click This PC (Windows 10 only)

 

4. Open the Garmin, nuvi, or zumo drive listed

    • The name of the drive will vary depending on the device

5. Open Internal Memory (MTP devices only)

6. Open the Garmin folder

7. Right-Click on the GarminDevice.xml file

8. Click Copy

9. Right-Click on the Desktop

10. Click Paste

11. Attach the file to an email 


Once we have the file we can use it for testing or send it on for evaluation.

Mac:

1. Connect the Garmin GPS to the Computer

2. Open Finder

3. Click Go in the menu bar 

 

4. Click Computer

 

5. Open the Garmin drive  

 

6. Open the Garmin folder  

 

7. Press the Ctrl (or Control) key when you tap the mouse button on the GarminDevice.xml. If you have a 2 button mouse, you can right-click on GarminDevice.xml

8. Click Copy GarminDevice.xml

 

9. Press the Ctrl (or Control) key when you tap the mouse button on the Desktop. If you have a 2 button mouse, you can right-click on Desktop.

10. Click Paste Item

 

11. Attach the file to an email  


Once we have the file we can use it for testing or send it on for evaluation.

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