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Troubleshooting a Garmin Drive App Issue with a Garmin Dash Cam

We Suggest Troubleshooting in This Order for Pairing Issues With the Garmin Drive App and a Dash Cam Device:

NOTES:

  • It is not possible to troubleshoot a Bluetooth issue while on an active phone call, as it may interfere with certain features
  • The camera cannot pair with a phone when plugged into a computer
  • Use the vehicle power cable provided with the device or one of the Garmin power accessories:

iOS NOTE:

  • When connecting to a Garmin Dash Cam using an iPhone, you will see a prompt to select an accessory. This process can take up to 2 minutes for the Garmin Dash Cam to appear under the Select an Accessory list. If it does not appear, allow the process to time out before trying again. This process can sometimes take multiple attempts before a pairing is successful.

Some phones may need to turn off mobile data to view videos and the live video feed. See null if you're using a OnePlus phone.

1. Phone Requirements

Ensure Your Phone Meets System Requirements for the Garmin Drive App:

Go to the Garmin Drive App and select either App Store or Google Play as seen below to find the current requirements. It is necessary to use a phone which meets these requirements.

 

To Check for Updates to the Phone’s Operating System on iOS and Android:

iOS:

(NOTE: These steps will vary depending on the phone and OS combination)

1. Open the phone's Settings menu

2. Touch General

3. Touch Software Update

Android:

(NOTE: These steps will vary depending on the phone and OS combination)

1. Touch the Apps menu (some phones skip this step)

2. Touch Settings or the Gear icon Android 6 Settings

3. Touch About Phone (some phones skip this step)

4. Software Update or System Updates (you may need to scroll down the page)

 

5. Touch Download and install or Check for system updates (some phones skip this step)

6. Touch Download or Yes if updates are available

7. Touch Install Now

The phone should now check for and apply any necessary system updates.

2. Software Updates

Check for Updates to the Software of the Garmin Dash Cam:

See Updating a Garmin Dash Cam with the Garmin Drive App.

See Updating Garmin Dash Cam Software using Garmin Express if you are unable to update using the Garmin Drive App.

Check for Updates to the Garmin Drive App:

Search for the Garmin Drive App in the Google Play or App Store to check for updates and apply them, if available.

The installed version number of the Garmin Drive App can be found on the phone itself if the app will not launch.

To Locate the Version Number of the Garmin Drive App:

iOS:

  1. Open the phone's Settings menu
  2. Touch General
  3. Touch iPhone Storage
  4. Touch Drive

Android Version 7 or Older:

  1. Open the phone's Settings menu
  2. Touch Apps
  3. Touch Drive

Android Version 8 or Newer:

  1. Open the phone's Settings menu
  2. Touch Apps or Apps & Notifications
  3. Touch App Info (Some phones skip this step)
  4. Touch Drive

The current version of the Garmin Drive App should be displayed here.

3. Disable VPN and Ad Blockers

Disable any VPN active on the phone. VPNs can interfere with the Wi-Fi on the phone by masking the IP address.

Disable ad blockers on the phone. See the phone's owner's manual or contact the manufacturer for instructions.

Both can cause connectivity issues with the Garmin Drive App.

4. Restart Phone

Be sure to completely restart your phone before proceeding.

See your phone's documentation for instructions on fully restarting your phone.

5. Restore Dash Cam Settings

Restore the Dash Cam to factory default settings.

NOTE: This will not delete recorded photos or videos.

Garmin Dash Cam 46, Garmin Dash Cam 47, Garmin Dash Cam 56, Garmin Dash cam 57, Garmin Dash Cam 66W, and Garmin Dash Cam 67W

Use the Buttons on the Side of the Dash Cam to Perform the Following Steps:

1. Select Settings

2. Select System

3. Select Setup

4. Select Restore or Reset

Garmin Dash Cam Mini, Garmin Dash Cam Mini 2, and Garmin Dash Cam Tandem

Have the Dash Cam Paired With the Garmin Drive App to Perform the Following Steps:

1. Open the Garmin Drive App

2. Touch the Settings Gear Wheel

3. Select the camera name

4. Touch Restore Defaults

6. Forget the Device From the Phone's Bluetooth Settings and the Garmin Drive App

Clear the Garmin Dash Cam From the Phone’s Pairing History:

Steps for clearing pairing history on the phone can vary by make/model. Consult your phone's manual or manufacturer if unsure how to clear your phone's pairing history. The steps below apply to most iOS and Android phones:

To Clear Pairing History on an iPhone:

  1. Open the phone's Settings menu
  2. Touch Bluetooth
  3. Touch the info button ("i" icon) next to the paired Garmin Dash Cam
  4. Touch “Forget this device”

To Clear Pairing History on an Android Phone:

  1. Open the phone's Settings menu
  2. Touch Connections (some phones skip this step)
  3. Touch Bluetooth
  4. Touch the gear icon next to your listed Garmin Dash Cam
    • Select the name of the listed Garmin Dash Cam instead on some Android phones
  5. Touch Forget/Unpair

The Garmin Dash Cam will now be cleared from your phone's pairing history.

To Clear Pairing History in the Garmin Drive App:

1. Open the Garmin Drive App on your smartphone 

2. Touch the Dash Cam device

    • Skip this step if the dash cam is not connected

3. Touch Settings under your dash cam model

4. Scroll to the bottom to touch Forget Device

5. Touch Forget Device 

    • If the device is not currently connected, touch I don't have it anymore, then touch Remove Anyway

The dash cam will now be removed/forgotten from the Garmin Drive app.

7. Clear App Cache

Clear the Garmin Drive App’s Temporary Cache Files From the Phone:

Clearing the cache can remove any problematic files from the phone's temporary storage.

Most iPhones:

  1. Double-press the iPhone's home button
  2. A list of currently running apps will appear
  3. Swipe up on the Garmin Drive App to remove it from the list and close it

iPhone X and Newer:

  1. Swipe up from the bottom of the screen and pause while still pressing the screen
  2. Swipe up on the Garmin Drive App

Android:

  1. Open the phone's Settings menu
  2. Touch Storage (some phones skip this step)
  3. Touch Other Apps or Apps
  4. Touch Drive
  5. Touch Storage (some phones skip this step)
  6. Touch Clear Cache

The temporary files should now be cleared and the App can be re-opened.

8. Uninstall and Reinstall the Garmin Drive App

To Uninstall the Garmin Drive App on Android:

1. Open the phone's Settings menu

2. Touch Apps

3. Touch the Garmin Drive App

4. Touch Uninstall

To Uninstall the Garmin Drive App on iOS:

1. Touch and hold the Garmin Drive App icon

2. Touch the X that appears in the corner of the icon

It can be re-downloaded from the phone's Google Play Store/iTunes App Store.

Ensure the null were allowed/enabled. 

9. Pair Dash Cam with the Garmin Drive App Again

The Dash Cam can now be re-paired with the following steps.

To Pair a Dash Cam With the Garmin Drive App:

1. See null for steps to install from the app store on your smartphone

2. Turn on your Garmin Dash Cam and place the device and your smartphone within 3 m (10 ft.) of each other

3. Open the Garmin Drive App on your phone

4. Select an option: 

    • Accept the Garmin Drive App license agreements if this is the first Garmin device you are pairing with your smartphone.

 

    • Select Add Another Device if you are pairing an additional Garmin device or camera with your smartphone

 

Follow the On-Screen Instructions to Complete the Pairing and Setup Process as Shown Below:

1. Touch Agree

2. Touch Garmin Dash Cam Series

3. Touch Continue 

4. Touch Allow only while using the app

5.  Press the button(s) as shown below for your Garmin Dash Cam model to start the pairing

Garmin Dash Cam 46, 47, 56, 57, 66W, 67W:

Press the down arrow to get the Garmin Drive App, then press Save (bottom button) as shown below or on the Dash Cam.

If the Dash Cam 46, 47, 56, 57, 66w, or 67W displays 'Reconnecting' it is because it is remembering it had already connected to a phone.

Touch the bottom button next to 'Add Another Phone' to continue the pairing.

 

Garmin Dash Cam Mini or Garmin Dash Cam Mini 2:

Hold down the Save button on your device until the LED flashes blue

Garmin Dash Cam Tandem:

Hold down the Save button on your device until the LED flashes blue

6. If adding to an existing camera network, select connect all cameras for the Garmin Drive App to connect all (skip this if an additional camera is not being added)

 7. The Dash Cam will now be ready to use 

If the Pairing was not Successful:

1. Touch 'Need Help?'

2. Touch your dash cam model for additional pairing recommendations 

    • Rebooting the dash cam, forgetting the dash cam in the phone settings, and resetting Bluetooth on your phone may be additional recommendations for a successful pairing.

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