Troubleshooting Wi-Fi Connection on a Fitness Device

If you are having trouble connecting your device to a Wi-Fi network, there are several things that may be causing the issue. Below are some examples of things you can try to resolve this issue.

• Verify that Garmin Express is up to date. The latest version can be downloaded here.

• Ensure the device software is up to date. 

• Ensure the Wi-Fi network was added correctly in Garmin Express. For detailed instructions, please see related content.

If the Wi-Fi setup completes successfully in Express, check the Wi-Fi functionality on the device with these steps:

NOTE: Disable Bluetooth if the device is paired to the Garmin Connect app. This will prevent the activity from being uploaded via Bluetooth instead of Wi-Fi

1. Record and save a 20-second test activity
2. Wait approximately 30 seconds for the device to establish a Wi-Fi connection and transfer the activity
3. If successful, the device will display a message indicating the transfer is complete
4. If one minute elapses without the device displaying a message, check Garmin Connect to see if the activity appears
   • If the activity appears in the Connect account, Wi-Fi is functioning properly
5. If the activity does not appear in Connect, either the Wi-Fi connection is failing, the date on the device is wrong, or Connect is unable to accept the upload at this time
   • Check the Connect Status Page to see if any outages have been reported. If there is currently an outage, you will need to wait for the issue to be resolved.
   • Ensure that the date reported by the device is correct. If the date is incorrect, activities will be processed and uploaded, but will be sorted under the wrong date in Connect.