Garmin Golf App Troubleshooting

Try each step followed by checking to see if the problem is resolved:

NOTE: Make sure that the Bluetooth setting on your Garmin device is not turned off. This will result in your device not connecting to the app to sync your data. Refer to your owner's manual to check this setting. 

1. Close the Garmin Golf app, then reopen it.
   • Steps to Force Close Applications on iOS 
   • Steps to Force Close Application on Android
2. Power the Garmin device off and then power it back on.

Try the following steps if you are receiving a Pairing Failed message.

• Choose Retry. Sometimes attempting the process a second time will finish the pairing process.  
• Reboot the Garmin device by powering it off and then powering it back on.
• Reboot the smartphone by powering it off and then powering back on.
• Try signing out and then back into the Garmin Golf app.  
• When prompted from the phone, make sure that you are entering the six-digit code displayed on your Garmin device into your smartphone. Not entering this code, or entering the wrong code, will result in a Pairing Failed message. 

If you are attempting to add your Garmin device to the Garmin Golf app and the app is not finding your device, review the following common solutions that may solve your problem.

• Make sure that pairing mode is enabled on your Garmin device. Turning on pairing mode will trigger a Bluetooth beacon signal that the Garmin Golf app will look for. Access Settings and then Bluetooth or Phone options to enable pairing mode on your Garmin device. The location of this setting can vary, consult your owner's manualfor specific instructions.
• Turn the Bluetooth setting on your smartphone off and then back on. Cycling this setting on your smartphone can resolve some pairing issues.
• Power off and then power on your Garmin device. If you have a Garmin device that does not feature a button, use the charging cable and plug it into external power. The device will reboot automatically when you connect it to an external power source.
• If the Garmin device has been previously paired to the smartphone but is no longer able to connect, remove the previous pairing from both the Garmin Golf app as well as the phone's Bluetooth Settings.

Android

1. Open the Garmin Golf app.
2. Select .
3. Select Garmin Devices.
4. Touch and hold the image of the Garmin device that you want to remove.
   NOTE: You will be taken to the Garmin Connect app to complete the process if you own a device that pairs to Garmin Connect then the Golf app. For instructions, see - Instructions to Remove and Add a Device in the Garmin Connect App.
5. Select Remove Device from the pop-up box.
6. Tap Remove.
   NOTE: The device may still be paired under the Bluetooth settings of the smartphone. You may have to remove the device from these settings as well. Settings vary based on the model of your phone. Consult your owner's manual for specific steps. 

The device is now removed from the Garmin Golf app and the smartphone's Bluetooth settings. 

iOS 

1. Open the Garmin Golf app.
2. Select More.
3. Select Garmin Devices.
4. Select the image of the Garmin device that you want to remove.
5. Tap .
6. Select Remove Device.
   NOTE: You will be taken to the Garmin Connect app to complete the process if you own a device that pairs directly with the Garmin Connect app. For instructions, see - Instructions to Remove and Add a Device in the Garmin Connect App.
7. Tap Remove.
   NOTE: The device may still be paired under the Bluetooth settings of the smartphone. You may have to remove the device from these settings as well. Settings vary based on the model of your phone. Consult your phone's owner's manual for specific steps. 

The device is now removed from the Garmin Golf app and the smartphone's Bluetooth settings. 

Items in the Garmin Connect sync queue will typically be cleared out automatically whenever you sync your device, but if your scorecards are not showing in the Garmin Golf app it may be necessary to manually clear out the sync queue.

Removing Items From the Sync Queue in Garmin Connect Web

1. Go to Garmin Connectfrom a personal computer.
2. Sign in to your account.
3. Select in the top right corner.
4. Select the number in the blue circle (to the right of the device name).
5. Select X next to the item you wish to remove from the sync queue, and then Remove.
6. Repeat step 5 for any additional items you wish to remove from the sync queue.