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Correcting the Solid Red Light on a DC Collar with an Astro 220
If a DC 20, DC 30 or DC 40 collar is displaying a solid red light, the firmware in the collar may need to be reinstalled. If the collar is paired into the dog list of an Astro 220, you can connect the handheld to a computer and wirelessly force in a software update with the WebUpdater program on a Windows computer. The following article provides pictorial instructions on how to potentially correct the issue.
NOTE: If the collar device has been removed from the Astro 220 Dog List, it will not be possible to re-pair it. However, with an Astro 320 this may be resolved.
Fixing the Solid Red Light
Before You Begin the Update Process
| 1. | Make sure your Astro and Dog Collar are powered on and in close proximity | |
| 2. | Press DOG |
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| 3. | Press MENU |
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| 4. | Select Dog List |
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| 5. | Select the specific collar to update |
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| 6. | Select Show Info |
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| 7. | Press MENU | |
| 8. | Select Upgrade Dog Unit | |
Updating Your Collar with WebUpdater on Windows
| 1. | Before updating your device, you will need to have WebUpdater installed on your computer. If you already have WebUpdater installed, skip this step. | |||||||
| 2. | Connect your Astro 220 to the computer with a mini USB cable |
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| 3. | Press and hold Power on the collar
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| 4. | Launch WebUpdater
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| 5. | Select the dog collar from the drop-down menu or click Find Device if it is not listed. Click Next | | ||||||
| 6. | WebUpdater will display the available updates. Click Next through the following pages to review the software release notes, the software change history, and the license agreement | |||||||
| 7. | Check the box to agree to the license agreement terms and then click Next to begin the update process |
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| 8. | Once the update starts, WebUpdater will display the current progress. When the process reaches 10%, release Power on the collar
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| 9. | After the update is complete, click Finish |
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| The software on the dog collar is now up to date. And the solid red light issue should be corrected. The Astro 220 can be disconnected from the computer. | Once the update is completed, the collar will resume normal blinking. |
If the preceding process did not correct the issue, the collar has failed. These collars are no longer repairable.