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inReach Professional Flex Plans Frequently Asked Questions

What are Professional Flex Plans?

Professional Flex plans are the inReach satellite subscription options designed for teams, organizations and businesses. There is no annual contract and no additional cost to upgrade or downgrade Professional Flex plans. If you are an existing inReach customer with a Professional byte-based plan, Professional Flex subscription plans make selecting a plan and managing your usage each month easier.

The following questions are answered in this FAQ:

Why Switch to a Professional Flex Plan?

Professional inReach subscription plans offer additional features that are not available to inReach users with personal monthly Freedom plans or Annual plans. If you’re part of a business or organization that is currently using personal Freedom or Annual plans and trying to manage multiple devices and users, switching to a Professional Flex plan will make account administration easier.

Professional plan features include:

  • Centralized billing that shows all of your devices on a single invoice every month
  • Suspend service in the off-season or when staff is not deployed in the field
  • Move up or down a plan at no additional cost when your tracking or communications needs change
  • A professional management website to administer multiple devices and configure group and device settings using null
  • Track users or assets and communicate with inReach users in the field via the professional management website
  • Advanced inbound/outbound API provides access to messaging and tracking data to integrate with a custom web platform or software solution

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How Do I Switch a Device From a Personal Plan to a Professional Plan? How Do I Switch From a Byte-based Professional Plan to a Professional Flex Plan?

Existing inReach customers or previous inReach customers with deactivated devices: Switching to a Professional Flex plan can be done through your existing inReach account. Follow the steps in this article to change to a Professional Flex plan - null


New inReach customers: You can activate a new inReach device on a Professional Flex plan by creating a new professional account at explore.garmin.com.

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Will I Get One Combined Invoice for All Devices or One Invoice Per Device?

Each month you will receive one monthly invoice listing the devices on your account, associated service plans and any additional overage/usage charges that may apply. A brief invoice summary is provided at the top of the statement for ease of viewing.

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My Company Needs to Establish Net 30-day Payment Terms, How Do We Do That?

To request payment of fees by terms, download a credit application, and submit your completed application to professional.billing@garmin.com.

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My Company Needs Invoices Emailed to Multiple Email Accounts. Is This Possible?

Invoices can be emailed to multiple email addresses. This can be done by signing into the super admin account and adding additional email addresses under Edit Billing Info, separated by semi-colons. For steps on this select Adding Emails below.

Adding Emails

  1. Log in to the Super Admin account.
  2. Select the Settings tab.
  3. Select Edit Billing Info.
  4. In the email field, type in each email address each separated by semi-colon.

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How Do We Pay for Our Selected inReach Subscription Plan?

At time of activation, you will be requested to supply a valid credit card for automatic recurring payment. If you do not have a credit card you will be required to submit a completed credit application for approval. If approved, alternative payment methods such as check or ACH payment may be made available.

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What Day of the Month Will My Credit Card be Charged?

You are invoiced the day you activate a device under a Professional Flex plan, and your credit card will be charged within 24 hours. This date is provided on your invoice. If you have submitted a credit application and have been approved, your terms will be net 30, and your payment due date will be supplied on your invoice.

Subsequent invoices will recur on the same date each month.

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Will My Bill Date Change if I Add Additional Devices?

If you add and activate additional devices on your account, your additional devices will be invoiced on the same bill date as your original device. This added convenience of one bill for multiple devices makes managing a Professional account much easier.

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Why Was I Charged for Another 30 Days When I Upgraded My Plan?

When you upgrade a Professional Flex plan you are pro-rated back the remainder of the original 30 days of your previous subscription plan at the lower rate and are then charged for the full 30 days at the new higher plan rate. This will also change your renewal date to the day you upgraded your service plan.

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Why Do I Have to Wait to Suspend or Lower a Professional Flex Service Plan?

Professional Flex plans are billed at the beginning of the service period for the following 30 days of service.  All downgrades or suspensions of service can be scheduled 24 hours after activation, however, will not take effect until the upcoming renewal date. All upgrades of service are effective immediately.

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Why is the First Invoice so High?

The first invoice includes the $34.95 one-time activation fee as well as all applicable taxes and fees (if applicable). Reactivation of a cancelled inReach Professional Flex plan is also subject to the activation fee.

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Can I Set Up a Tax Exempt Account?

US tax exempt customers can create an account and contact Garmin to have future invoices adjusted for tax exemption. To request exemption from sales or use tax, submit a copy of your tax-exempt certificate to professional.billing@garmin.com. Canadian customers need to apply to the Canadian government for any tax refunds. Customers from other countries can provide their VAT (Value Added Tax) number to professional.billing@garmin.com. Once verified these customers won’t be charged VAT, unless they are located in one of the countries that will always charge VAT.

Countries that always charge VAT:

  • Norway
  • South Africa
  • Switzerland
  • United Kingdom

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You Just Invoiced Me for Another 30 Days. Can I Suspend Today?

You can schedule to suspend or downgrade at any time, but it will not take effect until your next renewal date. If you wait until the day you are invoiced to make plan changes, you will be charged for another 30 days at your current plan and will need to schedule the plan change for the following billing cycle.

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Can I Schedule to Suspend My Subscription Plan Any Time Before My Renewal Date?

Yes, you may schedule to suspend your subscription service anytime however, any suspensions or downgrades of service will only take effect on your upcoming renewal date.

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I Suspended a Professional Flex Plan. How Do I Reactivate it?

You can reactivate a suspended device through the Garmin Explore website. Once logged in, navigate to the Devices tab. Select the device you wish to reactivate and select Change Plan or Suspend. Choose the plan you would like and select Change Service.

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Why Did You Charge Me Again? I Only Signed Up for 1 Month.

If you did not schedule to suspend your plan prior to your bill date, the Professional Flex service plan will automatically charge on the next billing date for an additional 30 days at the current plan rate.

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Will Unused Messages Roll-over to the Next Month?

For customers with Professional Flex Basic or Advanced plans, unused messages in the current month will not roll over into the next month. Customers with Professional Flex Unlimited or Unlimited+¹ plans have unlimited messaging.

¹As of November 2019 Unlimited+ subscriptions are no longer available for purchase. All existing Unlimited+ plan users can remain in their plan until they deactivate or cancel their subscription. All features of the Unlimited+ plan have moved to the Unlimited plan.

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I Cancelled a Professional Flex Plan and Have Some Unused Airtime Left. Do I Get a Refund?

Unused airtime is not refunded.

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Can I Pay for a Subscription Plan 12 Months in Advance?

Yes, you can pay for a full year of service in advance and the monthly charge will deduct from this prepayment. You can place a prepayment on your account at any time with the credit card you have associated with your account by navigating to the Settings tab on the Garmin Explore website and selecting Add Funds.

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Is There a Discount for Adding Multiple Units to One Account?

No, we do not offer a discount for multiple devices under one account, but do provide tools and services to help manage them with ease.

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How Do I Find Device Usage on My Account?

You can review device usage history under the Devices tab on the Garmin Explore website. Select the Total Usage column to see historical usage from past invoices.

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Where Can I Find Past Invoices to Print?

Invoices can be found under the Settings tab on the Garmin Explore website in the Billing section. Select View Invoices to view or print any previous account invoice.

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How Do I Update My Credit Card on File?

You can update the credit card you have on file by navigating to the Settings tab on the Garmin Explore website and selecting Edit Billing Info.

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