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Garmin Express Fails to Install or Update on a Windows Computer

When installing Garmin Express to a Windows computer, there may be obstacles that can prevent the installation from completing successfully. When this occurs, an error message such as Install Failed may display or the installer may not launch.

NOTE: If Garmin Express was installed previously, see  .msi File Not Found when Updating a Garmin Software Application

Try the following solutions:

1. Refer to the linked FAQ if Garmin Express is experiencing one of the following errors
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2. Use a personal computer

A personal computer is often required to successfully run Garmin Express. When installing Express on a business computer, the IT department responsible for the computer may need to be contacted as computers owned by businesses often have restrictions set up to prevent the installation of unauthorized programs.

You may get an error message that says you don't have administrative privileges if you try to install a program without being signed into an administrative account. For more information see null

3. Restart the computer and try again

Opmerking: Uw computer uitzetten, de aan/uitknop indrukken of het scherm dichtklappen van een laptop kan mogelijk niet uw computer effectief herstarten op bepaalde besturingssystemen. Volg onderstaande instructies om te garanderen dat de computer compleet herstart is.

Windows 8.1 en hogerWindows 7
  1. Rechterklik op de Start knop
  2. Klik op Uitschakelen of afmelden
  3. Klik Herstart
  1. Klik op de Start knop
  2. Klik op ▶ naast Uitschakelen
  3. Klik Herstart

4. Verify the computer meets system requirements for Garmin Express
  • WindowsMacOS/OSX
    • Windows 7 SP1 of nieuwer, Microsoft .NET 4.5.2 (meegeleverd)
    • Scherm van 1024x768, USB-poort en 1 GB RAM
    • Snelle internetverbinding (niet voor gebruik met inbel-, mobiele of satellietverbindingen)
    • Mogelijk tot 20 GB vrije schijfruimte nodig
    • OS X 10.10 of nieuwer
    • Scherm van 1440x900, USB-poort en 1 GB RAM
    • Snelle internetverbinding (niet voor gebruik met inbel-, mobiele of satellietverbindingen)
    • Mogelijk tot 20 GB vrije schijfruimte nodig

  • Installeer de laatste Microsoft Windows updates

    Microsoft heeft Windows updates gereleased wat problemen kan verhelpen met Garmin applicaties.  Voor meer informatie over het installeren van deze updates, zie Hoe houd ik mijn pc up-to-date? op de Microsoft's Windows Update FAQs pagina:

    Windows Update: FAQ

5. If the installer will not launch, verify it is not blocked by Windows


Windows 10
    1. Navigate to your downloads folder
      • You can use the search feature windows 10 search icon on your toolbar to search for "downloads"
    2. Right-click the downloaded Garmin Express Installer file
    3. Click Properties
    4. Click the Unblock button if present
      • If there is no Unblock button, the installer is not blocked
    5. Click OK


Windows 7/8
    1. Right-click the downloaded Garmin Express Installer file
    2. Click Properties
    3. Click the Unblock button if present
      • If there is no Unblock button, the installer is not blocked
    4. Click OK

               

6. Run Garmin Express as an Administrator

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7. Disable antivirus applications

Although most security software will not interfere with Garmin Express, some more aggressive applications such as those in a business environment (on a work computer) may cause this error. If possible, try temporarily disabling the software or try a different computer if the software can't be disabled.

8. End any Microsoft Installer processes in Task Manager

1. Open the Task Manager by holding down Ctrl + Shift + Esc

 

  • If prompted to allow Task Manager to make changes to your computer, click Yes
  • If using Windows 7, click Processes

  • If using Windows 8.1 and later, click More Details, then Details


2. End any processes named msiexec.exe

9. Uninstall previously installed versions of Garmin Express

Full Uninstall of Garmin Express

If Garmin Express fails to uninstall, use the Program Install and Uninstall troubleshooter provided by Microsoft.

After these instructions are followed, Garmin Express should be able to install successfully. If not, the computer should be checked by a Microsoft certified repair technician, or another computer should be used.

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