I Am Having Issues with My Garmin Device After Updating to iOS 13 on My iPhone

With the released of iOS 13, permission settings to allow your Garmin device to communicate with your phone have changed. If you are experiencing an issue since updating your phone, review the following symptoms which should solve most issues.

The Garmin Connect app displays the message "Bluetooth is turned off"

iOS 13 requires Bluetooth Sharing to be turned on for the Garmin Connect app.  Below are steps to enable this setting.

1. From the iPhone, select Settings

2. Scroll down and select Connect

3. Toggle Bluetooth Sharing on

NOTE: For the best user experience with your Garmin device and your phone, the Location setting should be set to Always and all toggles should be set to on.

I Am No Longer Getting Smart Notifications on My Garmin Device

To correct this issue follow the steps below:

Check Bluetooth Settings

1. From the iPhone, select Settings

2. Select Bluetooth

3. Under MY DEVICES select the "i" icon next to your Garmin device

4. Toggle Share System Notifications to on

Check Notification Settings

1. From the iPhone Settings, select Notifications

2. Set Show Previews to either Always or When Unlocked

3. Under NOTIFICATION STYLE select Messages

4. For Messages, make sure Allow Notifications is on, ALERTS options are  all checked, and Show Previews is set to either Always (Default) or When Unlocked

NOTE: Step 4 can be repeated for every app listed under NOTIFICATION STYLE on your phone. 

For more details on how to customize which apps display notifications on your Garmin device see the following: How Do I Control What iPhone Smart Notifications Display on a Garmin Device?

If you have followed the above suggestions and continue to have an issue contact Product Support for further assistance.